Associate, DTC Customer Experience (Temporary) en The Wonderful Company

Company Description

Wonderful Wines, the premium wine division of The Wonderful Company, unites three iconic wineries — JUSTIN Vineyards & Winery, Lewis Cellars, and Landmark Vineyards — under one visionary umbrella. Known for innovation, entrepreneurial drive, and relentless pursuit of excellence, our mission is to craft extraordinary wines and unforgettable experiences.

From JUSTIN’s Bordeaux-style blends in Paso Robles, to Lewis Cellars’ award-winning Cabernet Sauvignon in Napa Valley, to Landmark’s expressive Sonoma Coast Chardonnay and Pinot Noir our portfolio showcases the best of California’s winegrowing regions. As part of The Wonderful Company — a Fortune Top 100 Place to Work and PEOPLE’s #1 Company That Cares we’re committed to making a difference for our people, our planet, and our customers.

The JUSTIN Wine Society team is seeking a full-time Associate, DTC Customer Experience for a temporary 2-3 month assignment. Be part of the spring wine club season—supporting members and delivering standout service for 3 premium wineries. This individual will be responsible for providing excellent customer service and support to our wine club members for all three wine brands: JUSTIN, Landmark, and Lewis via a variety of omnichannel platforms, including phone and email. This Associate will support the Manager, DTC Experience, and the Sr. Associate, DTC Customer Experience, with daily and special tasks.

Job Description

• Ensures world-class customer service is provided in all facets of omnichannel communications (to include telephone, email, live chat, text, in person) with all members and customers
• Displays concierge-level service style when interacting with members, customers, vendors, and colleagues
• Actively recruits members to join wine clubs for all three brands
• Actively sells wine to existing members and customers
• Works with Manager, DTC Experience to resolve logistics issues including deliverability, compliance, returns, and damages
• Works with Manager, DTC Experience to manage seasonal club charges, decline capture, and new member inclusion and recruitment
• Engages with external departments and vendors as needed in support of Wine Society eCommerce and Club requirements
• Proactively supports Manager, DTC Experience in all daily ecommerce and club order systems, shipping, and customer service tasks and goals
• Works with Manager, DTC Experience to manage customer tags, to include employee and special pricing qualifications
• Maintains accurate record-keeping and CRM database information
• Participates in on-property events and executes off-site events, as needed

Qualifications

• 2 years sales, hospitality and/or marketing/public relations experience in the wine industry preferred
• Proven success working in a customer service and/or sales position or industry
• Must be able to accommodate a varying schedule throughout the year as determined by the ebb and flow of traffic to our different business units
• Must be willing to work rotational schedule, including weekends, as needed
• Proficient with Microsoft Office -- especially Excel, Outlook and PowerPoint
• Knowledge of Commerce7 or similar, a plus
• Wine Certification (WSET, CMS, CWS) a plus, but not required
• AA degree from an accredited institution

Pay Range: $19.00 - $22.00 an hour. Final compensation will be dependent upon skills & experience.

Additional Information

• Wine and Merchandise Discounts
• All the FIJI water you can drink at work
• Wine Education Program
• Fun Work Environment

As part of The Wonderful Wines portfolio—alongside JUSTIN Vineyards & Winery and Landmark Vineyards—Lewis Cellars is a luxury Napa Valley winery specializing in bold, opulent reds and seductive Chardonnays. The winery emphasizes the importance of the journey from grape to glass, crafting world-class wines that are unmistakably Lewis. Offering more than 30 years of excellence, Lewis Cellars captures the attention of in-the-know wine connoisseurs, having been named Wine Spectator’s Wine of the Year in 2016 for its Cabernet Sauvignon. Discover Lewis at its new Napa Valley estate, opening soon in the historic Stags Leap District on the Silverado Trail, offering sweeping views and a singular, lavish tasting experience. Lewis wines can also be found at LewisCellars.com or through select retailers, fine wine shops, and restaurants. Lewis Insiders are the first to receive access and updates about the latest releases and estate events. To learn more or become an Insider, visit LewisCellars.com, LewisInsiders.com or explore our Corporate Social Responsibility work at csr.wonderful.com/.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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