Chief of Staff en Full Focus

Description

The Chief of Staff exists to close the gap between CEO Megan Hyatt Miller's visionary output and the accomplishment of the company's goals.

Megan's highest value to Full Focus is her ability to see what the company should become, make high-quality strategic decisions, act as its primary thought leader and intellectual property steward and creator, and spread the message of Full Focus to those who need it.

For Megan to make her highest and best contribution, goal-related projects must be sequenced and planned, cross-functional coordination must happen, operational rhythms must be designed and maintained, performance must be tracked, and presentations must be prepared. Megan possesses neither passion nor proficiency in these areas. Without a competent professional to own them, they will go undone or fall on Megan to do — both of which represent a strategic risk to the business.

The Chief of Staff owns four distinct functions:

1. Execution: Act as Megan's operational execution arm by doing or delegating the follow-through work she is responsible for but not suited to execute.
2. Systems Design: Build and manage the systems and processes that keep the company moving toward its goals without requiring Megan's involvement.
3. Advocacy: Serve as a constant, active guardian of Megan's focus — using her MAPS Index and Freedom Compass as the filter to evaluate what belongs in front of her and ensuring everything else is handled, redirected, or eliminated.
4. Leadership: Lead a small team of operational specialists in finance, HR, and facilities in a player-coach capacity, maintaining direct ownership of key work while managing these functions.

Above all, the Chief of Staff owns Megan's clarity and focus. They determine what she should be working on and when, then ensure that everything outside of that is handled — through their own work, systems they build and manage, and the coordination of internal and external resources.

The goal is a CEO who knows exactly what she's responsible for this week, this month, and this quarter, and who has the freedom to focus there because the operational and logistical scaffolding is fully provided for.

This role requires a rare capacity for adaptability. Megan's personal circumstances — her health and her family — will at times require sudden course corrections. The Chief of Staff must be able to absorb those disruptions and keep the work moving without requiring Megan's compliance with rigid systems or processes. The scaffolding must flex to her reality, not the other way around.

Importantly, this role does not treat Megan's short Follow Through (Kolbe) or her frustration with Tenacity and Enablement (Working Genius) as problems to solve within her. They are fixed features of her design, not character flaws. The Chief of Staff's job is to make those gaps structurally irrelevant — building underneath her rather than asking more of her.

Requirements

1. Execution

The Chief of Staff directly executes or delegates the operational and follow-through work that Megan is accountable for but not suited to own. This includes:

• Translating Megan's strategic direction and goals into sequenced project plans with clear owners, timelines, and dependencies
• Building and delivering presentations, reports, and executive communications on Megan's behalf (including Keynote decks, board materials, and team-facing deliverables)
• Gathering, synthesizing, and presenting financial and non-financial performance data in the format and cadence Megan requires for decision-making
• Delegating projects and tasks to internal team members and external resources on Megan's behalf, and owning accountability for their completion
• Managing cross-functional coordination required for goal-related initiatives, ensuring the right people are aligned without pulling Megan into the middle of it
• Partnering with Meeka to ensure Megan's schedule reflects her priorities—the CoS determines what gets on the calendar; Meeka executes the scheduling
• Processing and evaluating incoming requests for Megan's time, attention, or involvement (particularly from Marketing and other departments) and determining the appropriate response, escalating only what genuinely requires her

2. Systems Design

The Chief of Staff builds and manages the operational infrastructure that keeps Full Focus moving toward its goals without requiring Megan's ongoing involvement. This includes:

• Designing and maintaining the company's meeting rhythms, including standardized agendas, presentation decks, cadences, and supporting materials for leadership, team, and cross-functional meetings
• Planning and executing all quarterly team gatherings and offsites, from logistics to agenda design
• Building reporting systems that deliver financial and operational performance data to Megan in a concise, decision-ready format on a predictable schedule
• Creating project management infrastructure that tracks goal-related initiatives across the company without requiring Megan to participate in the tracking
• Developing onboarding, communication, and operational processes that reduce friction and improve consistency across the team
• Ensuring all systems are designed for Megan's reality—flexible enough to absorb disruption, simple enough that her compliance is not a dependency

3. Advocacy

The Chief of Staff serves as the active, ongoing guardian of Megan's focus and highest-leverage contribution. This includes:

• Maintaining deep, current knowledge of Megan's MAPS Index, Freedom Compass, and personality profile, and using these as the primary filter for all decisions about her time and attention
• Conducting regular reviews/previews with Megan (weekly, monthly, quarterly) to ensure she has explicit clarity on what she is responsible for and what progress looks like
• Proactively identifying when Megan's calendar, task list, or commitments have drifted into her frustration zones and correcting course
• Anticipating problems, bottlenecks, and risks across the company's goal portfolio before they reach Megan, and arriving with solutions rather than problems
• Protecting Megan's constrained work schedule (approximately 30-35 hours per week) as a non-negotiable design parameter, not an obstacle to work around

4. Leadership

The Chief of Staff leads a lean team of operational specialists in a player-coach capacity, maintaining direct ownership of key deliverables while managing these functions on Megan's behalf. Direct reports include the Finance Systems Architect, the part-time Controller, the HR Contractor, and the PT Office Manager. Responsibilities include:

• Serving as the primary point of contact and accountability for each direct report, replacing Megan's 1:1 involvement with these functions
• Delegating goal-related work to these individuals and managing their deliverables with the same standard of quality and timeliness Megan would expect
• Bringing completed work, key decisions, and items requiring Megan's approval to her in a concise, recommendation-first format
• Ensuring the finance, HR, and facilities functions are operating at a standard that inspires confidence internally and externally—accurate, well-presented, and never a source of surprise

Benefits

Culture & How We Work

Full Focus is a healthy team with strong leadership and a culture that genuinely feels like a family. We don't micromanage. We care about outcomes—not how things have always been done. What matters to us is that you love what you do and that our company succeeds. We measure both regularly.

We're committed to long-term growth for our team members. If you're looking for a place to do the best work of your career, put down roots, and grow alongside a brand you believe in, this might be exactly that.

Company Overview

At Full Focus, we empower high-achievers to win at work and succeed at life. Through our best-selling Full Focus Planner and world-class business coaching, we help thousands of professionals live and lead intentionally. 

We are unapologetically values-driven. We work hard and rest well. We believe the most meaningful success is holistic—accomplished without sacrificing your health, relationships, or purpose. Our team is fast-paced, collaborative, and committed to the pursuit of excellence. 

This is a full-time, salaried position that reports to our Creative Director. This position is eligible for our industry-leading benefits package, including premium health care (we cover 100% of your premium and 50% of your dependents’), generous PTO, a tiered bonus incentive plan, and paid maternity and paternity leave, among other stellar perks. This position requires candidates to reside in Nashville, Tennessee, or within a reasonable driving distance for regular in-person meetings weekly.  Employees are expected to work synchronously from 9-3 pm CT, Monday through Friday, and whatever additional hours are necessary to achieve the outcomes they are responsible for. We are simultaneously committed to delivering the operating results we commit to as a team while also having the margin we need for our health and most important relationships. To that end, we allow flexibility to pick up children from school, attend to personal matters or appointments, etc. so long as you complete your work and communicate with your supervisor about it in advance. And, we encourage employees to constantly evaluate the efficiency and effectiveness of their work to enable them to "achieve more by doing less”.

Work Environment

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

• Lighting and Conditions: Works in a well-lit, ventilated, and climate-controlled office or housing environment where routine cleaning equipment is used. May occasionally be exposed to outside weather conditions being exposed to hot, cold, wet and/or humid conditions. Occasional exposure to fumes or airborne particles and chemicals, flammables, pesticides, etc.  
• Noise: The noise level is typical for a home office environment. 
• Travel: Land travel (less than 10%) is required. Full Focus team members are based near our headquarters in Franklin, TN. Because we value our team’s autonomy to do their best and most focused work, we enjoy a primarily remote work environment, with in-person meetings as needed to collaborate and connect.