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Field Service Engineer en Qualdoc

Qualdoc · Columbus, Estados Unidos De América · On-site

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Description

Field Service Engineer (FSE)
Location: Ohio-Based | 75%+ Travel
Department: Field Service
Reports To: Senior Manager, Field & Service Programs

Position Overview
We are seeking a motivated, technically skilled Field Service Engineer to support installation, commissioning, troubleshooting, and service of mission-critical power distribution equipment in data center environments.
This role is ideal for someone who enjoys solving complex problems, working independently in the field, and being part of a collaborative team. You’ll represent the company onsite, ensuring systems perform reliably while building strong customer relationships through professionalism and follow-through.

Installation & Commissioning

  • Install and support startup of power distribution systems in data centers
  • Support startup and commissioning activities including system verification and functional testing
  • Perform system verification, functional testing, and commissioning support
  • Configure and troubleshoot HMIs and control interfaces
  • Ensure compliance with electrical codes and safety standards

    • Troubleshooting & Repair

  • Diagnose and repair issues involving 3-phase power systems, transformers, high-voltage components, and switchgear/distribution equipment
  • Interpret electrical schematics and one-line diagrams
  • Perform systematic root-cause troubleshooting in live infrastructure environments

    • Customer & Team Support

  • Serve as the primary technical contact onsite
  • Partner with engineering and internal teams to resolve issues effectively
  • Train operators and maintenance personnel
  • Provide clear, professional communication regarding system status and next steps both verbally and in writing via email and reports

    • Documentation & Continuous Improvement

  • Complete service reports with technical accuracy and clarity
  • Identify recurring issues and provide feedback to improve products and processes
  • Track parts usage, labor hours, and service activities and log all activities in our system of record
  • Support development of service procedures and technical documentation
  • Contribute to training materials and internal knowledge base
  • Other duties as assigned.

    • Required

  • 3–7+ years of experience in field service, electrical service, or similar role
  • Strong electrical and mechanical troubleshooting skills
  • Working knowledge of 24V, 120V, 480V systems; basic PLC troubleshooting; fuses, breakers, and transformers
  • Ability to read electrical schematics and mechanical drawings
  • Willingness to travel 75%+ (including occasional short-notice travel)
  • Valid driver’s license and ability to pass background check and drug screening
  • Strong documentation habits and attention to detail

    • Preferred

  • Experience with data center power infrastructure
  • Familiarity with switchgear, UPS systems, PDUs, RPPs, or related equipment
  • Commissioning support experience
  • OSHA or formal safety training

    • Who You Are

  • A dependable problem-solver
  • Comfortable working independently while staying connected to your team
  • Calm and professional in customer-facing situations
  • Detail-oriented and accountable
  • Committed to quality and continuous improvement
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