Customer Service Manager en Serenity Mental Health Centers

Description

Customer Service Manager

Location: Parker, CO
Employment Type: Full-Time 
Compensation: $70,000–$120,000 annually + bonus incentives 

Manage daily clinic operations and elevate the patient experience in a fast-growing clinic. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build high-performing teams. No healthcare experience required — we provide training. 

What You’ll Do 

• Lead daily operations of a high-volume mental health clinic 

• Coach, develop, and hold teams accountable to service and performance standards 

• Ensure patient experiences are welcoming, efficient, and professional 

• Oversee scheduling, patient flow, and clinic workflow 

• Monitor and improve KPIs related to volume, efficiency, and experience 

What We’re Looking For 

• 10+ years of management experience managing 30+ employees

• Proven ability to manage KPIs and have direct performance conversations 

• Strong communication skills with both people and data 

• Ability to lead confidently in a fast-paced, growth-oriented setting 

Nice to Have 

• Experience in healthcare, behavioral health, hospitality, or service leadership 

• Customer experience or relationship-based sales background 

• Experience leading teams through growth or change 

Pay & Benefits 

• $70,000–$80,000 annually + bonus incentives 

• 90% employer-paid medical, dental, and vision insurance 

• 401(k) retirement plan 

• 10 PTO days (15 after first year) 

• 10 paid holidays 

About Serenity Healthcare 

Serenity Healthcare provides advanced, evidence-based treatments in a calm, supportive, and elevated environment. Our mission is to help patients take back their lives when traditional treatments haven’t worked. 

Serenity Healthcare is an Equal Opportunity Employer. 

In accordance with Colorado's Equal Pay for Equal Work Act this position pays $70,000-$120,000 annually