Czech Speaking Customer Service for Property Management Company en Mercier Consultancy
Mercier Consultancy · Alemania · Remote
Description
Mercier Consultancy is seeking a dedicated Czech Speaking Customer Service Representative to join our Client's Property Management Company. In this important role, you will be the primary point of contact for our Czech-speaking clients, assisting them with inquiries related to property management services and tenant relations.
Your fluency in Czech will play a key role in delivering high-quality support, helping clients navigate property-related inquiries, maintenance requests, and lease agreements. You will contribute significantly to customer satisfaction and retention within our property management services.
Responsibilities
- Provide exceptional customer service in Czech via phone, email, and chat regarding property management inquiries
- Assist clients with questions about property listings, applications, and management services
- Effectively address tenant queries, maintenance issues, and request resolutions
- Document customer interactions and resolutions accurately in our CRM system
- Collaborate with property management teams to ensure timely service delivery
- Gather feedback from clients to enhance our services and respond to community needs
- Stay informed about property management trends and industry updates
Requirements
- Fluency in Czech and English, with strong communication skills
- Customer service-oriented with a focus on problem-solving
- Experience in customer service, particularly in property management, is preferred
- Able to manage multiple inquiries and provide efficient solutions
- Detail-oriented with strong organizational abilities
- Genuine interest in real estate and property management
- Familiarity with customer support software and CRM systems is advantageous
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
