Czech Speaking Customer Service for AI & Technology Company en Mercier Consultancy
Mercier Consultancy · Alemania · Remote
Description
Mercier Consultancy is excited to announce an opening for a Czech Speaking Customer Service Representative for our Client's AI & Technology Company. In this vital role, you will provide exceptional support to our Czech-speaking customers, assisting them with inquiries related to cutting-edge AI products and technology services.
Your fluency in Czech will be essential in helping clients understand product functionalities, troubleshoot technical issues, and ensure a seamless experience with our innovative solutions. You will play a key role in enhancing customer satisfaction and contributing to the advancement of AI technology.
Responsibilities
- Deliver high-quality customer service in Czech through phone, email, and chat regarding AI and technology inquiries
- Troubleshoot technical issues and provide solutions for customers using our products
- Assist customers with understanding product features, functionalities, and usage
- Document all customer interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer issues effectively
- Collect customer feedback to improve our products and services continuously
- Stay informed about the latest trends and advancements in AI and technology
Requirements
- Fluency in Czech and English, with excellent communication skills
- Strong customer service orientation and problem-solving capabilities
- Experience in customer service, particularly in technology or software, is preferred
- Able to handle multiple inquiries and solve issues in a fast-paced environment
- Detail-oriented with strong organizational skills
- Genuine interest in AI and technology, eager to assist customers in leveraging our products
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
