Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success.
You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your role and responsibilities
As an Application Architect specializing in ServiceNow, you will assess client business needs and recommend tailored ServiceNow implementation solutions. You will lead ServiceNow implementation projects, leveraging your expertise in estimating, implementing, and managing ServiceNow tools.
Your primary responsibilities will include:
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Leading Implementation Projects: Lead ServiceNow implementation projects, managing effort estimation, planning, and execution to deliver high-quality solutions that meet client needs.
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Conducting Architectural Analysis: Conduct a thorough architectural analysis to estimate infrastructure requirements and ensure seamless integration with other systems in the ecosystem.
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Solution Design: Design and recommend ServiceNow implementation solutions tailored to client business needs, leveraging expertise in ServiceNow tools and ecosystem integration.
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Effort Estimation and Planning: Estimate effort and plan implementation projects, ensuring timely and effective delivery of ServiceNow solutions.
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Infrastructure Requirements Estimation: Estimate infrastructure requirements to support ServiceNow implementations, ensuring scalability and performance.
This role can be performed from anywhere in the United States
Required technical and professional expertise
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Bachelor’s degree in Computer Science, Information Technology, or related field, with 6+ years of ServiceNow platform implementation and architecture experience in large enterprise environments
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Deep expertise in ServiceNow solution design, implementation, and ecosystem integration, including modules such as ITSM, ITOM, HRSD, SecOps, and CSM
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Proven experience conducting architectural analysis, estimating infrastructure requirements, and ensuring scalable, high-performance ServiceNow implementations
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Demonstrated ability in effort estimation, implementation planning, and delivery, applying Agile and DevOps methodologies to drive timely, effective outcomes
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Excellent communication and documentation skills, with the ability to design, recommend, and articulate ServiceNow solutions aligned to business needs
Certifications: * ServiceNow Certified System Administrator (CSA) - required
- ServiceNow Certified Application Developer and/or Certified Implementation Specialist - preferred
Preferred technical and professional experience
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ServiceNow integration expertise, including integrating ServiceNow with external systems, supporting seamless data exchange, and applying IT Service Management (ITSM) principles in implementation projects
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Experience with Domain Separation, multi-instance architectures, and CMDB design and data modeling within complex ServiceNow environments
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Familiarity with ITIL processes and frameworks and experience supporting ServiceNow implementations in regulated industries such as finance, healthcare, or government
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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