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Director of Workforce Flow & Experience en Saronic

Saronic · Austin, Estados Unidos De América · On-site

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Description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.


About the Role 
We are looking for a Human Systems Designer to architect how people move through, interact with, and experience complex physical and operational systems. This role sits at the intersection of design, operations, engineering, and behavioral science, and is responsible for turning friction-heavy environments into intuitive, efficient, and humane experiences. 

You will design systems where throughput, safety, clarity, and experience all matter — from queuing and circulation to wayfinding, staffing models, and service rhythms. If done well, your work will feel invisible to users and indispensable to the business. 

Responsibilities:

  • Design end-to-end human flow systems across physical environments (facilities, venues, campuses, events, transportation nodes, etc.) 
  • Architect queuing strategies (physical and digital) that optimize both actual and perceived wait times 
  • Identify and eliminate bottlenecks across movement, decision points, and service interactions 
  • Translate behavioral insights into practical, buildable system designs 
  • Partner with engineering, operations, facilities, and product teams to integrate human flow into system architecture 
  • Use data, observation, and simulation to model capacity, throughput, and edge cases 
  • Define principles for wayfinding, signage, pacing, and spatial cues 
  • Stress-test systems for peak load, abnormal conditions, and failure modes 
  • Document designs clearly so they can be executed, operated, and scaled 
  • Continuously iterate based on real-world performance and user behavior 
  • What Success Looks Like:
  • People move through complex environments with minimal confusion or friction 
  • Systems handle peak demand gracefully without heroics or last-minute workarounds 
  • Operations teams trust and rely on your designs 
  • Leaders can make decisions using your models and recommendations 
  • Users rarely notice your work — except that “it just works” 
  • Who You Are:
  • You think in systems, not artifacts 
  • You are deeply curious about how people actually behave, not how plans assume they will 
  • You’re comfortable balancing empathy with constraints like safety, cost, and throughput 
  • You can move between strategy and details without losing coherence 
  • You communicate clearly with both technical and non-technical partners 
  • You’re opinionated, but evidence-driven 

    • Qualifications:

  • We care more about how you think than where you come from. Relevant backgrounds include: 
  • Human Factors Engineering 
  • Industrial / Systems Engineering 
  • Experience Design (physical environments) 
  • Operations Research 
  • Architecture or Urban Planning (with operational exposure) 
  • Theme parks, airports, transit systems, large venues, manufacturing, or high-scale operations 
  • Typical qualifications: 
  • 7+ years designing or operating complex human-centered systems 
  • Experience with capacity modeling, service design, or pedestrian flow 
  • Familiarity with simulation tools or data-driven decision-making 
  • Proven ability to influence cross-functional teams without direct authority 
  • Bonus Points:
  • Experience designing systems under extreme peak loads 
  • Familiarity with crowd modeling or queuing theory 
  • Background in environments where safety is mission-critical 
  • Ability to prototype or test concepts quickly in the field 
  • A portfolio of systems you’ve designed that still work years later 

    • Why This Role Matters:

  • Human systems fail quietly — until they don’t. This role ensures that growth, scale, and complexity don’t come at the expense of clarity, dignity, or safety. You will shape experiences that thousands (or millions) of people move through every day. 

    • Additional Information

    Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.


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