AI Program & Change Manager en The Nielsen Company

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content—wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution.

When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

As an AI Program & Change Manager, you will be at the heart of Nielsen's digital evolution. You will manage high-stakes project teams, schedules, and budgets to deliver AI and technology implementations on time and within scope to delight end users. This role requires more than just technical project management; it demands a deep expertise in Change Management to ensure our workforce successfully adopts and thrives with new AI-driven workflows.

This highly hands-on role is critical for driving successful, large-scale technology deployments, particularly in the AI space. You will serve as the primary change agent, guiding colleagues through significant cultural and operational shifts. A key responsibility is the direct development of content that enables these changes, including the creation of engaging training modules, "how-to" guides, executive communications, and prompt engineering playbooks that translate complex AI concepts into practical application for our teams.

Responsibilities

• Strategic AI Delivery: Lead the planning and execution of AI and technology programs, ensuring technical milestones are met while maintaining focus on the ultimate business value.

• Change Management Leadership: Design and implement comprehensive change management strategies—including impact assessments, communication plans, and training programs—to minimize resistance and maximize employee engagement with AI tools.

• Complex Problem Solving: Take a new perspective on existing operational challenges to integrate AI solutions that improve efficiency and accuracy across the organization.

• Stakeholder Synthesis: Explain complex, difficult, or sensitive technology shifts to diverse stakeholders; work across departments to build consensus and drive organizational alignment.

• Guidance & Mentorship: Act as a resource for other team members and lead projects with varying risk profiles, providing informal guidance to colleagues with less experience in AI implementations.

• Operational Excellence: Impact a range of customer, operational, and project activities by ensuring technology tools are not just "launched," but deeply integrated into daily business habits.

Qualifications

• Experience: 5–10 years of experience with a strong track record of independent work product in project management and organizational change.

• Subject Matter Expertise: Deep conceptual and practical expertise in program management (PMP preferred) and a robust understanding of the AI/ML landscape.

• Change Management Skillset: Proven ability to lead the "people side" of technology transitions. Experience with Prosci (ADKAR) or similar change management methodologies is highly preferred.

• Strategic Thinking: Ability to solve complex problems by analyzing multiple sources of information and exercising judgment to create innovative technology solutions.

• Business Acumen: Knowledge of industry best practices and how AI integrates with broader business functions; awareness of the competitive landscape and factors that differentiate Nielsen.

• Communication: Exceptional ability to translate technical AI concepts into relatable, actionable narratives for non-technical staff and senior leadership.

• Digital Proficiency: Advanced proficiency in Google Workspace tools (Docs, Sheets, Slides, Drive) for content creation, collaboration, and program tracking.

• Education & Certifications: Bachelor’s degree or equivalent experience, highly desirable certifications include:

• Change Management: Prosci (ADKAR), CCMP (ACMP), or CMS.

• Program/Project Management: PMP, PgMP, or Agile/Scrum (CSM, SAFe).

• AI & Digital Strategy: Google Cloud Generative AI Leader, Microsoft Certified: Azure AI Fundamentals, AWS Certified AI Practitioner, etc.

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Additional Information

Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

A reasonable estimated salary range for a new employee has been provided. It would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.

Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.