- Oficina en Bengaluru
Description
As a PHD Program Analyst within Amazon's Global Security Operations (GSO), you will play a crucial role in protecting our transportation workforce through investigation, and implementation of mitigation strategies. This position requires analytical skills, excellent judgment, and the ability to manage multiple cases while maintaining strict service level agreements.
Key job responsibilities
The PHD Analyst conducts thorough investigations of reported safety incidents affecting Amazon's transportation partners. You will analyze incident reports, review evidence, assess risk levels, and recommend appropriate mitigation strategies. Working closely with multiple stakeholders, you will ensure swift resolution of safety concerns while balancing customer impact and transporter protection.
A day in the life
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Review reported incidents of violence, threats, and harassment targeting Amazon transporters
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Review and analyze multiple data sources including, Netradyne recordings, and route data
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May conduct outreach to drivers
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Use mitigation strategy guide to determine appropriate mitigation strategies
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Coordinate with Shipping and Delivery Support (SDS) teams on customer outreach and account actions
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Document investigations and maintain case records
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Provide recommendations for address exclusions, account restrictions, and other safety measures
Basic Qualifications
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Experience with research and investigation skills or equivalent
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Experience that includes strong analytical skills, attention to detail, and effective communication abilities
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Experience with written and verbal communication and presentation
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Experience in a fast-paced, high-tech company, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
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Experience working independently and directly with all levels of legal and business partners or equivalent
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Bachelor's degree, or experience communicating results to senior leadership
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Experience effectively managing a substantial and time-sensitive workload
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5+ years of transportation and supply chain experience
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Experience managing internal stakeholder relationships and working successfully across organizations and different cultures to deliver results requiring collaboration and coordination with multiple teams
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Experience working with changing priorities and schedules
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Experience with continuous improvement processes
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Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
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This position offers the opportunity to directly impact the safety of Amazon's transportation partners while working with cutting-edge technology and data-driven solutions in a dynamic, global environment.
Preferred Qualifications
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Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers
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Experience with current technologies to help handle the workflow in an inbound call/email center, or experience managing large teams across multiple locations and languages
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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