- Oficina en Urbana
Description
Campus Ink is redefining how student-athletes, fans, and brands connect. We aren’t just selling shirts; we’re building the infrastructure for the next generation of sports entrepreneurs.
As our Customer Success Specialist, you are more than a support agent—you are the heartbeat of our brand. You’ll be the bridge between our high-energy production floor in Urbana and the fans, parents, and athletes who make our platform possible. If you’re a "super-communicator" who views a complex problem as a puzzle to be solved, we want you on our team.
Requirements
Your Impact (Responsibilites)
- Be the Ultimate Advocate: Own the customer journey. From proactive check-ins to high-stakes resolutions, you ensure every customer feels like a VIP.
- The "Linchpin" of Operations: Work side-by-side with our Production and Fulfillment teams to track orders, manage re-shipments, and hit deadlines with surgical precision.
- Elevate NIL Creators: Support the unique needs of student-athlete creators, ensuring their personal brands are represented with the highest quality and care.
- Master of the Pivot: Help build and refine the workflows we use to scale, turning "we should fix this" into "I fixed this."
- Turn Frowns into Fans: Save relationships by turning frustrated customers into lifelong brand loyalists through empathy and problem-solving.
Who You Are
- A Seasoned Pro: You have a background in high-touch customer service (retail management or national accounts) and know how to lead a conversation.
- Chaos-Coordinator: You thrive in high-growth environments and prefer the thrill of "figuring it out" over a rigid, dusty manual.
- The Super-Communicator: You can translate complex production delays into warm, transparent updates that leave the customer feeling valued.
- Unshakeable: You stay cool, collected, and solutions-oriented during peak seasons (like March Madness!).
The Toolkit
- Tech Literacy: Pro in Google Workspace (Gmail, Docs, Sheets) and comfortable navigating e-commerce platforms.
- Data-Driven: Comfortable using Excel or Google Sheets to track trends and ensure no customer falls through the cracks.
- Active Listener: You hear what’s not being said and anticipate needs before they become problems.
Benefits
JOB TYPE:
- Full-time - This is a Full-Time Employee role, 40 hours a week Monday - Friday. This role may have the option for peak season overtime on weekends. You will be working onsite with our team in Urbana, IL. Local applicants only.
PAY:
- Hourly, $18-23 per hour, depending on prior experience.
START DATE:
- As soon as possible.
MUST-HAVE SKILLS:
- Strong Computer Literacy
- Fluent in Email and G-suite
- Google Docs
- Excel
- Listening Skills
- Positive Attitude
BENEFITS:
- 401(k) matching
- Medical, Dental, Vision and Life Insurance
- Paid time off
- Paid training
SCHEDULE:
- 8 hour shift
- Monday to Friday
ABILITY TO COMMUTE/RELOCATE:
- Urbana, IL 61801: Reliably commute or planning to relocate before starting work (Required)
- Work Location: One location
