Community Manager en Havenpark Communities

Team Leadership & Culture

• Inspire Your Team: Cultivate employee satisfaction and hold your team accountable to meet or exceed goals for NOI, occupancy, collections, and home sales.
• Lead by Example: Consistently execute Havenpark’s standard operating procedures and demonstrate our core values in every interaction.
• Ensure Compliance: Guarantee the community operates in full compliance with federal, state laws, and Fair Housing Standards.

Resident Relations & Retention

• Build a Thriving Community: Cultivate resident satisfaction by addressing issues with urgency and care, creating a loyal resident base that renews year over year.
• Execute a Flawless Experience: Manage resident ledgers, ensure all work orders are completed within 48 hours, and execute successful touchpoints throughout the resident journey.

Sales & Leasing Leadership

• Drive Revenue: Lead all community marketing efforts to attract new residents and maintain a healthy sales pipeline.
• Own the Numbers: Hold your sales team accountable for pipeline conversion, maintain occupancy goals for rentals, and oversee the successful sale of on-site homes.

Financial Management (NOI)

• Manage the Bottom Line: Track and maintain a positive Net Operating Income for your community through expert budget oversight and expense management.
• Control Costs: Scrutinize vendor and supplier spending to ensure maximum financial performance.

Collections & Curb Appeal

• Ensure Financial Integrity: Oversee all rent billing, collection, and legal action in compliance with State and Fair Housing Standards.
• Protect Our Investment: Ensure the community is a safe and beautiful place to live by maintaining homesites, common areas, and amenities to Havenpark's high standards.

Who You Are (The Ideal Candidate)

• You are a Business Leader: You think like an owner, constantly looking for ways to improve profitability and operational efficiency.
• You are a Natural Motivator: You can inspire a team to achieve ambitious goals and hold them accountable with fairness and respect.
• You are a Master Problem-Solver: You can de-escalate a tense resident situation or a complex operational challenge with calm, strategic thinking.
• You are Financially Fluent: You are comfortable reading a P&L, managing a budget, and making data-driven decisions to improve performance.

Qualifications & Requirements

• A minimum of 3+ years of experience in multi-family property management is required. Manufactured home community experience is a major plus.
• Strong organizational skills with exceptional attention to detail.
• Excellent critical thinking, problem-solving, and decision-making abilities.
• Outstanding written and verbal communication skills.
• Ability to sit for long periods using office equipment, as well as walk the community and lift supplies as needed.
• Annual or semi-annual travel may be required for this role.
• Must be able to pass a criminal background check and have a valid driver's license with a good driving record.