- Oficina en Austin
The Opportunity
As a Solution Analyst, you’ll have the opportunity to help customers deploy critical infrastructure faster by translating business needs into clean, scalable Sitetracker implementations. You’ll be hands-on in the work that determines whether customers get value quickly: smart configuration, strong data outcomes, and delivery that stays on track.
You’ll work closely with Solution Architects and cross-functional delivery teams to drive high-quality builds, communicate clearly with stakeholders, and own meaningful workstreams with increasing autonomy. This role is designed for someone who thrives on accountability, enjoys solving messy real-world problems, and is motivated by becoming a go-to implementation lead over time.
What You’ll do:
You’ll support and lead key work streams across implementation delivery—owning outcomes, not just tasks. This includes:
- Partner with Solution Architects to gather requirements, confirm scope, and design practical solutions aligned to customer processes.
- Build and configure Sitetracker/Salesforce components (data model, fields, automation/flows, reporting) with strong attention to quality and maintainability.
- Perform data analysis and support data migration activities (mapping, cleanup, validation, imports/updates), using strong Excel skills.
- Drive work stream delivery: manage tasks, timelines, dependencies, risks, and stakeholder expectations with “no surprises.”Run working sessions with customers: ask the right questions, document decisions, and translate outcomes into build-ready actions.
- Support testing cycles (functional testing + UAT): create/execute test scripts, triage issues, and verify fixes.
- Contribute to enablement and adoption: training, documentation, job aids, and customer-facing walkthroughs.
- Continuously improve delivery quality by identifying gaps, proposing process enhancements, and sharing lessons learned.
The Skills You’ll Have:
Communication
- Provide consistent, clear status updates (done / next / risks / asks) to internal and customer stakeholders.
- Communicate complex concepts in a practical, easy-to-digest way that builds confidence.
- Facilitate effective working sessions and capture decisions, action items, owners, and dates.
- Escalate risks early with context and options—not just problems.
- Write clean, customer-ready recaps and documentation that reduce confusion and rework.
Accountability
- Takes end-to-end ownership of deliverables and follows through—especially when priorities shift.
- Can manage multiple workstreams, balance competing deadlines, and communicate early when constraints appear.
- Maintains a high quality bar by validating requirements, testing thoroughly, and preventing avoidable rework.
- Stays steady under pressure, adapts quickly, and resolves issues with urgency and professionalism.
- Builds trust through reliability, transparency, and consistent execution.
Technical Aptitude
- Prior experience configuring Salesforce is a plus—objects/fields, page layouts, validation rules, and permissions.
- Comfortable learning Sitetracker implementation patterns and applying best practices consistently.
- Strong Excel/data skills (formulas, lookups, pivots) and confidence working with imperfect customer data.
- Can troubleshoot effectively: reproduce issues, isolate root cause, document clearly, and validate fixes.
- Learns quickly, investigates independently, and applies new tools/processes to improve outcomes.
Teamwork
-Collaborates well across roles (Architects, PMs, customer stakeholders) and keeps work moving.
- Receives feedback well, iterates quickly, and prioritizes team outcomes over personal pref erence.
- Shares context and documentation to prevent siloed knowledge and unblock others.
- Shows maturity and respect in high-stakes moments with customers and internal teams.
- Begins contributing to team growth through knowledge sharing, enablement, and mentorship over time.
Within 90 Days, You’ll:
- Learn how we deliver implementations at Sitetracker and what “good” looks like (process, tools, and quality expectations).
- Take ownership of assigned pieces of the project and deliver them on time with clear updates.
- Join customer working sessions, take solid notes, and follow through on action items.
- Help with building and testing: validate what we built, log issues clearly, and confirm fixes work.
Within 180 Days, You’ll:
- Lead a defined part of an implementation from start to finish (build it, test it, and help the customer get comfortable using it).
- Configure the system in a clean, consistent way based on the agreed requirements.
- Spot problems early—missing details, dependencies, or “what if” scenarios—and raise them before they become issues.
- Help the team work faster and cleaner by improving a template, checklist, or a repeatable step in our process.
Within 365 Days, You’ll:
- Own multiple parts of implementations with minimal oversight, keeping the team and customer aligned and confident.
- Build solutions that “stick” — clear, scalable setups that don’t need a lot of rework and help go-lives run smoothly.
- Consistently deliver high-quality work while meeting workload expectations and keeping customers happy.
- Complete relevant certifications and start supporting newer teammates through coaching and sharing what you’ve learned.
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