1st Level IT-Support en Avacone

Description

Our client is a well-established bank in Basel that values stable IT services, strong security

standards and efficient end user support. To strengthen the internal IT Helpdesk, we are

looking for a service-oriented professional who provides reliable 1st level support and assists

employees across the bank with technical inquiries.

Your Responsibilities 1st Level IT Helpdesk

• Handling, prioritizing and resolving IT requests and incidents

• Supporting the use of M365 Apps and MS Teams

• Mobile device configuration and support

• Identity and Access Management tasks such as MFA and basic permission handling

• Processing requests through ServiceNow

• Creating and maintaining Knowledge Base content

• Basic support for AD and Azure AD

• First line support for Citrix and VDI environments

• Escalating complex issues to higher support levels

Technologies & Tools

• ServiceNow

• MS Teams

• M365 Apps

• MFA

• Active Directory and Azure AD

• Citrix

• VDI

General Responsibilities

• Ensuring professional and friendly support for all bank employees

• Documenting all activities according to internal and regulatory requirements

• Adhering to IT processes, security guidelines and compliance standards

• Supporting standard day to day operational tasks within the Helpdesk

Requirements

Your Profile

• Completed IT training or equivalent hands-on experience

• Experience in 1st level support, ideally within a bank or regulated environment

• Good knowledge of M365, MS Teams, AD/Azure AD and MFA

• Strong communication skills and enjoyment in supporting users by phone and in person

• Reliable, structured and service minded working style

• Very good English skills, German is an advantage

• Customer oriented mindset with the ability to remain calm and professional under

Benefits

What We Offer

• Attractive compensation package

• Modern IT infrastructure and secure working environment

• Opportunities for further training and certifications (Microsoft, ITIL etc.)

• International environment with short decision-making paths

• Flexible working conditions and a supportive IT team