Packaging Supervisor en Kate McLeod

Packaging Supervisor

Location: Red Hook, NY (Hudson Valley)

Job Type: Full-time

Schedule: Monday-Friday 9am-6pm

Salary: $55,000 - $65,000

The Role

The Packaging Supervisor reports to the Manager of Operations and is responsible for overseeing all day-to-day packaging operations at our Hudson Valley workshop in Red Hook, NY. This role leads, motivates, and assigns daily tasks to a team of Packaging Assistants to ensure packaging goals, quality standards, and operational priorities are met.

In addition to supervising packaging operations, the Packaging Supervisor is responsible for facilitating all outbound shipping activities to our 3PL partners. This is a hands-on, physical role based in a warehouse/workshop environment and requires active participation in packaging operations alongside the team.

Key Responsibilities

• Operational Planning & Management
• Establish and communicate daily and weekly packaging goals, based on monthly goals provided by the Manager of Operations, company priorities and staffing levels. 
• Organize and oversee the packaging team, ensuring that the team completes all tasks in an efficient manner and adheres to all internal processes. Step in where needed to propel the team forward/prep them for the daily tasks.
• Maintain accurate documentation of all inventory movements through paper logs, computer logs and internal ERP system. 
• Review, refresh and maintain packaging SOPs and ensure any changes are appropriately documented and communicated out to the team.
• Coordinate, participate in and lead the QA process of all inbound shipments, ensuring that all inbound shipments are QA’d and counted in a timely manner.
• Manage all finished goods and packaging inventory levels alongside the Manager of Operations to ensure accurate stock levels are maintained. Reconcile discrepancies promptly.
• Coordinate, participate in and lead physical inventory counts.
• Ensure packaging tools and equipment are used properly and report maintenance or repair needs promptly.
• Implement process improvement, organization, and systems updates as it relates to all packaging processes.Support implementation of new equipment or packaging formats as needed.
• Communicate closely with Operations, Production, and Product Development teams to align on priorities, timelines, and product changes that impact packaging.
• Perform Packaging Assistant duties as required.

• Personnel Management & Leadership
• Support the onboarding and training of new packaging team members, ensuring they understand key processes and standards related to packaging operations.
• Create a positive and motivating work environment for the packaging team, while fostering a culture of teamwork, accountability, and continuous improvement
• Provide ongoing guidance, training, and support to team members to enhance performance and improve the skills of the group
• Maintain training documentation and administer training to new packaging team members on applicable processes and procedures
• Evaluate employee performance, providing coaching, feedback, and corrective action as needed.

• Facility Management & Safety
• Develop and maintain robust organizational systems and inventory control within the warehouse and foster a neat and tidy work environment.
• Maintain adherence to all health and safety policies and ensure safe use of all packaging equipment, including pallet jacks
• Contribute to routine workshop housekeeping and day-to-day operations of the workshop
• Urgently communicate any quality, safety, or personnel concerns immediately to management

Qualifications

• 2+ years of experience in packaging, production, warehouse, or manufacturing operations; prior supervisory or lead experience strongly preferred
• Excellent organizational skills and attention to detail, with the ability to work efficiently under tight timelines while maintaining high quality standards
• Strong communication skills, both written and verbal, with the ability to collaborate effectively across internal teams and with external partners
• Demonstrated growth mindset, with a proactive approach to learning, process improvement, and problem-solving
• Ability to adapt quickly, troubleshoot issues, and make sound day-to-day decisions in a fast-paced environment
• Basic computer proficiency, including documentation, logs, and internal systems
• Available to work Monday–Friday, 9:00am–6:00pm, and occasional Saturdays with flexibility to meet changing business needs

Requirements

• Ability to maintain quality control and cleanliness standards 
• Ability to lift 55 pounds repeatedly and frequently push, pull, squat, bend, and reach
• Ability to stand/walk for up to 8 hours during shifts

Benefits & Perks

• Paid Time Off: 10+ days of PTO with 2nd and 4th anniversary increases + paid holidays and sick time
• Health Insurance: 80%+ employer contribution (medical, dental, vision) for full-time employees
• 401(k) Retirement Plan: Employee contribution only
• Performance-Based & Anniversary Bonuses
• 75% product discount and 24+ free products annually
• Regular weekly schedule
• Warm, supportive work environment
• Snacks, team events, and a culture of celebration