Customer Support Specialist at armorfireservices llc

Description

Armorfireservices LLC is seeking a passionate and knowledgeable Customer Support Specialist to join our dedicated team. In this role, you will be responsible for providing high-quality support to our clients by addressing inquiries, troubleshooting issues, and ensuring a seamless experience with our fire safety services. Your expertise in understanding customer needs and resolving concerns will be essential in maintaining long-term relationships and satisfaction. If you thrive in a dynamic environment and are committed to delivering outstanding service, we encourage you to apply for the Customer Support Specialist position at Armorfireservices LLC.

Responsibilities

• Respond to customer inquiries via various communication channels, including phone, email, and chat.
• Diagnose and resolve customer service issues efficiently while maintaining a high level of professionalism.
• Educate customers on the features and benefits of our services, ensuring they have the information needed to make informed decisions.
• Document interactions and maintain detailed records in our customer relationship management (CRM) system.
• Collaborate with other departments to address customer feedback and recommend service enhancements.
• Participate in training and development opportunities to improve product knowledge and customer service skills.
• Contribute to a positive team environment by sharing insights and best practices with colleagues.

Requirements

• High school diploma or equivalent is required; experience in customer service or support roles is preferred.
• Exceptional communication skills, both verbal and written, with a focus on empathy and customer understanding.
• Strong problem-solving skills with the ability to think critically under pressure.
• Proficient in using computer systems and CRM software to manage customer interactions.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• A positive attitude, adaptability, and a willingness to learn and grow within the role.
• Strong team player with a commitment to providing exceptional service and support.