- Oficina en Marburg
Description
Position Overview
We are looking for a reliable and experienced IT & Lab Support Specialist to ensure the stable operation, documentation, and continuous improvement of IT services within a regulated GMP environment. This role combines hands on technical support with structured documentation and close collaboration with laboratory and quality teams.
Key Responsibilities
- Provide second level support for IT systems and laboratory environments
- Support and maintain laboratory software and hardware, including troubleshooting and lifecycle management
- Ensure proper documentation in ServiceNow in accordance with GDP requirements
- Manage user accounts and permissions using Active Directory (AD)
- Deploy, manage, and maintain systems using SCCM
- Support network infrastructure, including basic troubleshooting and connectivity issues
- Perform and monitor backup and recovery processes
- Manage IT assets, including inventory, lifecycle management, and compliance tracking
- Collaborate with QA and other stakeholders to ensure compliance with GMP and internal policies
Requirements
- Minimum 5 years of experience in IT Support and Lab Support
- Proven experience working in a GMP regulated environment
- Experience with documentation according to GDP standards
- Experience with Incident-, Request- and Problemmanagement in ServiceNow
- Solid knowledge of Active Directory (AD) and SCCM
- Good understanding of networking fundamentals
- Experience with backup and recovery concepts and tools
- Hands on experience with laboratory equipment software and hardware
- Strong experience in lifecycle management and asset management
Language Skills
German: Native level
English: Fluent in spoken and written communication
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