System Services Representative Chicago, Illinois en IBM

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

• Drive customer satisfaction by providing exceptional technical support.

• Serve as the primary technical interface, coordinating hardware and software support to meet client requirements.

• Play a pivotal role in delivering operational services, contributing to the smooth functioning of systems and infrastructure.

Required technical and professional expertise

Required Professional and Technical Expertise

• Drive customer satisfaction by providing exceptional technical support.

• Serve as the primary technical interface, coordinating hardware and software support to meet client requirements.

• Play a pivotal role in delivering operational services, contributing to the smooth functioning of systems and infrastructure.

Preferred technical and professional experience

Previous experience coordinating hardware and/or software support for clients, ensuring a seamless resolution process.

· Experienced in on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.

· Effective communication skills.

· Strong problem-solving abilities.

· Teamwork and adaptability.

· Reliable Vehicle

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.