Front Office Receptionist - Greensboro NC (GSL) en QualDerm Partners

Description

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We strive to bring you the very best in comprehensive skin care so that you can look and feel your best.

Our mission is to educate communities and healthcare professionals about the importance of skin health, including skin cancer prevention and risk factors, and how to maintain healthy skin through annual skin exams and dermatologic care.

We are dedicated to providing the latest proven, proactive, and comprehensive dermatologic care to the communities we serve, while also creating a rewarding work environment for our providers and employees. We not only offer competitive compensation and benefits packages but also foster a culture that prioritizes team collaboration and personal growth.

Job Summary:

The Front Office Receptionist in Greensboro, NC (GSL) will be responsible for accurate and timely patient registration utilizing medical systems. This role involves verifying patient insurance coverage and ensuring compliance with established policies and procedures. The Receptionist will be the first point of contact for patients and must provide exceptional customer service to all visitors, physicians, and medical professionals.

Essential Duties and Responsibilities:

• Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Note patient arrivals in the Practice Management System (EMR).
• Identify patients by date of birth and name in the computer system, creating new accounts for new patients.
• Prepare necessary patient paperwork prior to appointments.
• Call “No Show” patients to reschedule, documenting appropriately in the Practice Management System.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room utilization.
• Assist in emergency situations by providing prompt support and using good judgment.
• Review and update patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, notifying the Billing Department if prior authorization is needed.
• Maintain the cleanliness and organization of the reception area.
• Handle patient copays and outstanding balances at check-in/out.
• Protect patient confidentiality and adhere to HIPAA regulations.
• Follow operational procedures and report any issues to management.
• Contribute to team efforts by accomplishing related tasks as needed.
• Exhibit superior customer service skills at all times.
• Answer phone calls in a timely and professional manner.
• Communicate effectively and courteously with patients, visitors, and team members.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Requirements

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare setting preferred.
• Proficiency in using medical software and EMR systems is a plus.
• Strong communication and interpersonal skills.
• Ability to handle a fast-paced environment and multiple tasks simultaneously.

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.