Experience Auditors en San Francisco Giants
San Francisco Giants · San Francisco, Estados Unidos De América · On-site
- Oficina en San Francisco
About the Team:
The Giants’ Experience Development team oversees key aspects of the guest experience at Oracle Park and is dedicated to bringing the many departments and vendors that guests interact with along their journeys at Oracle Park together to elevate the guest experience. The team directly manages Oracle Park’s concessions partner, Guest Services team, and transportation systems, and it works closely with the teams that manage premium guest experiences, special events, and ballpark operations, as well as the Business Analytics team.
About the Role:
The San Francisco Giants are seeking seasonal part-time experience auditors to provide regular snapshots of all aspects of the guest experience at Oracle Park. The Oracle Park experience auditor program is a collaboration with Evolved Experience Solutions (EES), a company that specializes in helping to analyze and improve guest experience at entertainment venues throughout North America. EES provides a detailed questionnaire and online tool for auditors to record specific observations at each stage of the guest experience, as well as an interface and data feed from the audits that allows our service delivery and operations teams to learn from the audit results.
Experience auditors will participate in an initial training with EES in March 2026 and then will be expected to audit five to ten events per month during the 2026 baseball season (late March through October 2026), as well as two to five per month during the offseason (October/November 2026 through early March 2027). Each audit will require three to five hours of in-person time and will consist of answering specific questions about each stage of the guest experience, from arrival to departure, as well as a few questions about each interaction with Oracle Park staff along the way, in the online tool.
You’re Excited About This Opportunity Because….
· You love live events and experiences.
· You have a sharp eye for detail.
· You want to help create unforgettable experiences for guests at Oracle Park.
· You’re looking for a flexible role that allows you to work when available during our typical event times.
Qualifications:
· A willingness to work nights and weekends, and a schedule that will allow you to complete audits throughout the 2026 baseball season.
· A demonstrated ability to communicate clearly and concisely in writing.
· A track record of good attendance, ability to follow instructions and reliability to show for all scheduled shifts.
· A smartphone or tablet with an internet connection with which you can complete the online audit form.
· Comfort with technology and using technology discretely when needed.
· Preferred but not required: Experience in hospitality or live-event industries
We’re Excited About You Because…
· You’re a good communicator who can navigate interactions with a wide range of staff and spaces at Oracle Park.
· You’re able to document experience objectively to provide the clearest understanding of the nature of the experiences we provide.
· You’re interested in helping the Giants make the Oracle Park experience as easy, pleasant, and immersive as possible.
At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. The hourly rate for this position will be $25.00/hour.
This job posting will remain open until we have identified a robust applicant pool.
About the Giants
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.
Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
Our Commitment to Diversity and Inclusion
At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.
At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.
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