Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
The Technical Writer produces high-quality, customer-facing documentation that supports the successful use of our products and scales with our growing company. You will work closely with product managers, developers, and quality teams to deliver clear, accurate, and user-focused product documentation for frequent product releases.
Responsibilities
Own and maintain documentation for multiple product areas from planning through release.
Partner with product managers and engineers to develop an in-depth understanding of product features, workflows, and technical constraints.
Write and update release notes, feature documentation, and user guides in support of weekly product releases.
Ensure documentation is accurate, current, and aligned with established terminology, style, and audience guidelines.
Identify documentation needs, gaps, and dependencies, and address outdated or inaccurate content.
Incorporate feedback from internal teams and customers to continuously improve documentation quality and clarity.
Support release readiness by tracking doc needs across active product changes.
Make informed decisions about documentation scope and prioritization in partnership with docs leadership.
Requirements
2-5 years experience as a technical writer, with demonstrated ownership of product documentation.
Experience writing docs for enterprise software products, preferably for B2B SaaS.
Strong structured writing skills, with the ability to present complex information clearly and concisely.
Ability to apply established documentation standards, templates, and terminology consistently.
Ability to work independently in a fast-paced, release-driven environment.
Attention to detail and the ability to quickly understand technical concepts and workflows.
Ability to ask effective questions and collaborate with technical stakeholders.
Excellent written and verbal communication skills in English.
Familiarity with Agile/Scrum development and documentation that aligns with a regular release cadence.
Experience working in a Git-based workflow.
Ability to manage multiple documentation updates concurrently
Additional Information
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Estas cookies son necesarias para que el sitio web funcione y no se pueden desactivar en nuestros sistemas. Puede configurar su navegador para bloquear estas cookies, pero entonces algunas partes del sitio web podrían no funcionar.
Seguridad
Experiencia de usuario
Cookies orientadas al público objetivo
Estas cookies son instaladas a través de nuestro sitio web por nuestros socios publicitarios. Estas empresas pueden utilizarlas para elaborar un perfil de sus intereses y mostrarle publicidad relevante en otros lugares.
Google Analytics
Anuncios Google
Utilizamos cookies
🍪
Nuestro sitio web utiliza cookies y tecnologías similares para personalizar el contenido, optimizar la experiencia del usuario e indvidualizar y evaluar la publicidad. Al hacer clic en Aceptar o activar una opción en la configuración de cookies, usted acepta esto.
Los mejores empleos remotos por correo electrónico
¡Únete a más de 5.000 personas que reciben alertas semanales con empleos remotos!
