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Strategic Account Manager en Patsnap

Patsnap · Singapore, Singapur · On-site

AWS

Microsoft Excel

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Description

Patsnap‚ is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle — using our industry leading domain specific AI to generate and validate ideas to bring innovative products to market faster, better and cheaper. More than 12,000 R&D and IP teams use and trust Patsnap to innovate and bring products to market faster.  
 
We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.  
 
Role Summary:  
We are seeking a Strategic Account Manager to join our Client Success team in Singapore. This role is responsible for owning and growing a portfolio of strategic enterprise and key accounts, with a strong focus on renewals, expansion, and executive-level relationships.

You will partner closely with senior stakeholders to help them maximize the value of Patsnap across their IP and R&D workflows, while identifying new opportunities for growth within complex organizations. This role is approximately 60% expansion and strategic new business within existing and named accounts, and 40% renewals and account retention.

This is an in-office role based in our Singapore office.

What You'll be Doing:

  • Own and grow a portfolio of enterprise and key accounts, driving revenue through renewals, upsell, cross-sell, and strategic expansion
  • Build and maintain trusted relationships with C-level and senior stakeholders, acting as a strategic advisor rather than a transactional seller
  • Lead executive business reviews, account planning sessions, and quarterly business reviews (QBRs) to align Patsnap’s value with customer priorities
  • Develop deep understanding of your customers’ IP strategy, R&D workflows, and commercial objectives, tailoring solutions to enterprise needs
  • Identify and develop new opportunities within existing and target enterprise accounts, particularly within industries such as high tech, energy, manufacturing, legal, education, automotive and more. 
  • Manage complex sales cycles involving multiple stakeholders, long decision timelines, and enterprise procurement processes
  • Partner cross-functionally with Product, Solutions Consulting, Customer Success, and Leadership to drive customer outcomes and resolve escalations
  • Maintain accurate pipeline management and forecasting using a data-driven, disciplined sales approach
  • Stay up to date on Patsnap’s product capabilities and clearly articulate value at an executive and business-outcome level
  • Consistently meet or exceed revenue targets and key performance indicators

    • About You:

  • 3-5+ years of experience in enterprise SaaS sales, key account management, or strategic account management within the APAC region
  • Proven experience managing large, complex enterprise accounts and engaging confidently with C-level and senior decision-makers
  • Strong executive presence with excellent communication, presentation, and stakeholder management skills
  • Demonstrated success driving account expansion, renewals, and long-term customer value, not just net-new logos
  • Experience navigating multi-stakeholder buying groups and enterprise sales cycles
  • Background or exposure to Life Sciences, Manufacturing, Engineering, Chemicals, or R&D-led organizations is a strong plus
  • Experience in enterprise SaaS environments preferred
  • Proficiency in Mandarin Chinese is a nice-to-have
  • Highly self-motivated, commercially driven, and comfortable operating in a fast-paced, high-growth environment
  • Strong sense of ownership and collaboration, with experience working cross-functionally

    • What You'll Love:

  • Employee insurance benefits including outpatient, medical, personal accident, critical illness and dental coverage upon day one.
  • Annual leave allowance, medical leave, marriage leave, paternal leave, unpaid infant care leave, childcare leave, compassionate leave policies.
  • Small monetary gifts from Patsnap for milestone moments and life events.
  • Additional flexible benefits for employees who have served 3 years and above.

    • Our Values:

  • Integrity: We hold each other accountable for our actions
  • Leadership: We lead by example and inspire each other to reach for new heights
  • Openness: We are open and honest and share our ideas with care and consideration
  • Growth: We are lifelong learners who aspire to improve each day
  • Innovation: We seek out new ways to solve problems
  • Customer: Our customer is at the center of everything we do. Their success is our success

    • Additional Information

    Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.

    Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.
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