E-commerce Operations Manager en Campus Ink

Description

About Us:
Campus Ink is a fast-growing e-commerce brand dedicated to providing top-quality products to customers worldwide. We are seeking a skilled E-commerce Operations Manager to optimize our direct-to-consumer (DTC) operations. This individual will play a key role in driving efficiency, managing our growing operations team, and ensuring seamless order fulfillment and product delivery.

Position Overview:
In this role, you will lead a small remote team responsible for the daily execution that keeps our stores accurate, our launches clean, and our fulfillment workflows running smoothly. This is a hands-on role where you will coach and manage the team, solve problems, improve processes, and prevent issues before they reach customers.

Key Responsibilities:

• Lead daily operations for product setup, QA, and store maintenance across Shopify stores.
• Run a predictable team rhythm, including daily standups, weekly planning, asynchronous updates, and retrospectives to keep work visible.
• Own quality control by reviewing team output, improving checklists, and reducing preventable errors.
• Oversee Shopify product workflows, including product creation, tagging, collections, variants, SKU conventions, and storefront updates.
• Manage bulk product data updates using spreadsheets and CSV workflows (Excel/Google Sheets).
• Support new store launches by proofing builds, managing QA navigation and merchandising, and troubleshooting issues.
• Coordinate with Printful and 3PL partners regarding inventory reports and resolving order or product issues.
• Document and maintain SOPs to ensure consistent execution and faster team onboarding.
• Liaise cross-functionally with Production and other teams to align on handoffs, timelines, and daily procedures.
• Manage and optimize operations for Amazon and Ebay marketplace stores, ensuring efficient product listings and order processing.

Tools you will use: Google Workspace, Shopify, Notion, Slack, Printful, Printavo, ShipStation, LA Sublimation, and Amazon Marketplace.

Requirements

Experience: 5+ years of operations experience, with e-commerce experience preferred.

Education: Bachelor’s Degree required.

Leadership: Experience leading a team; direct people management is preferred.

Shopify & Spreadsheets: Strong Shopify experience (catalog management and bulk updates) and advanced comfort with Excel/Google Sheets are non-negotiable.

Remote Work: Confidence leading a remote team using documentation and asynchronous updates.

Availability: Must be available to work on Central Time hours.

Attention to Detail: High attention to detail with a consistent quality bar.

Organization: Ability to meet deadlines while planning ahead and keeping the team organized.

Preferred Qualifications:

• Experience with managing Amazon Marketplace
• Proficiency with Adobe Illustrator or related design tools.
• Experience in print-on-demand, production, or fulfillment-heavy environments.

Benefits

• Compensation: $75,000 - $85,000.
• Retirement: 401(k) matching.
• Time Off: Unlimited PTO.
• Insurance: Medical, Dental, and Vision insurance & life insurance.
• Paid holidays
• Attractive bonus plans
• Remote or Hybrid work environment
• Ability to directly impact the success of the company

To apply, please submit your resume highlighting your relevant experience and why you would be a great fit for this role.