German Speaking Customer Service for Finance Company in Greece en Mercier Consultancy MD

Description

Mercier Consultancy MD is pleased to offer an exciting opportunity for German Speaking Customer Service Representatives for a leading Finance Company based in Greece. This role is perfect for individuals who are passionate about finance and are dedicated to providing outstanding support to clients. As a customer service representative, you will communicate with clients primarily in German, assisting them with their financial inquiries and ensuring a seamless customer experience.

Key Responsibilities

• Manage customer inquiries related to financial products, services, and account management via phone, email, and live chat in German.
• Provide clear and accurate information about financial services, investment options, and regulations.
• Assist customers with account setup, modifications, and transaction inquiries.
• Resolve customer complaints and issues promptly while adhering to company policies.
• Accurately document all interactions and maintain comprehensive records in the CRM system.
• Collaborate with internal teams to ensure the highest level of service delivery and client satisfaction.
• Stay informed on financial market trends and updates to effectively address customer concerns.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, particularly within the finance sector.
• Exceptional communication skills with the ability to convey complex information clearly.
• Strong problem-solving abilities and a commitment to customer satisfaction.
• Ability to manage multiple inquiries efficiently in a dynamic environment.
• Familiarity with financial products and services is highly advantageous.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...