German Speaking Customer Service for Sports Betting Platform - Work In Greece en Mercier Consultancy MD

Description

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives for a Sports Betting Platform, with the unique chance to work in Greece. If you have a passion for sports and customer service, this role offers a vibrant environment and the opportunity to engage with sports enthusiasts in the German language.

Key Responsibilities

• Assist customers with inquiries related to sports betting, including account management, betting options, and promotions via phone, email, and live chat in German.
• Provide guidance on using the sports betting platform and explain features, odds, and betting rules.
• Handle complaints and resolve issues with a focus on customer satisfaction.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with internal teams to enhance the customer experience and promote responsible betting.
• Stay informed about sports events, betting trends, and platform updates to provide relevant information to customers.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, ideally in the gaming or sports betting industry.
• Strong communication skills and the ability to build rapport with customers.
• Passion for sports and knowledge of various sports events and betting terminology.
• Excellent problem-solving skills and a proactive, customer-centric approach.
• Ability to work efficiently in a fast-paced environment and manage multiple inquiries.
• Willingness to relocate to Greece and work flexible hours, including evenings and weekends as necessary.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...