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Description
Job Title: Manager – Employee Escalations, Ethics & Compliance
Function: Ethics & Compliance
Location: India
Reporting To: Ethics Investigation Lead / Head – Ethics & Compliance
About the Team
The Ethics & Compliance team is responsible for building, implementing, and sustaining a strong ethics and integrity framework across the organization. The team works closely with cross-functional partners and internal/external stakeholders to manage employee escalations, conduct investigations, identify control gaps, develop dashboards and trackers, and promote a culture of ethical conduct and accountability across the enterprise.
About the Role
The Manager – Employee Escalations, Ethics & Compliance will be responsible for managing and overseeing employee-related escalations, ethics investigations, and fraud risk matters across the organization. The role requires strong investigative judgment, analytical capability, and the ability to handle sensitive matters with discretion.The incumbent will work closely with the Ethics Investigation Lead, HR, Legal, Risk, and senior leadership to ensure timely, fair, and compliant resolution of employee escalations while mitigating ethical, reputational, and regulatory risks.
Key Responsibilities
Employee Escalation & Ethics Investigations
Conduct independent, thorough, and unbiased investigations into employee escalations, alleged misconduct, ethical breaches, and fraud-related concerns.
Collect, review, and analyze evidence including documentation, system data, and interview inputs.
Ensure investigations are completed within defined timelines and in line with internal policies.
Analysis & Risk Assessment
Evaluate investigation findings to assess severity, root cause, and potential business impact.
Identify patterns and recurring issues to proactively mitigate future risks.
Conduct periodic ethics and compliance risk assessments across business functions.
Confidentiality & Governance
Maintain strict confidentiality and discretion throughout the investigation lifecycle.
Ensure adherence to data privacy requirements, labor laws, and regulatory obligations applicable in India.
Handle sensitive information in line with organizational and legal standards.
Investigation Planning & Execution
Develop structured investigation plans, including scope definition, interview schedules, and evidence collection strategies.Ensure consistency and fairness in investigation methodologies and outcomes.
Stakeholder Collaboration Partner closely with HR, Legal, Compliance, Risk, and senior management to align investigation outcomes with organizational policies and disciplinary frameworks.
Provide guidance to stakeholders during the escalation and resolution process.
Reporting & Documentation
Prepare clear, comprehensive investigation reports outlining findings, analysis, conclusions, and recommended corrective actions.
Present investigation outcomes to leadership and governance committees as required
.Training, Awareness & Advisory
Design and deliver ethics and compliance training programs for employees and people managers
.Act as a trusted advisor on ethical dilemmas, employee conduct issues, and escalation handling.
Promote awareness of whistleblower mechanisms, escalation channels, and ethical expectations.
Regulatory & Policy Oversight
Monitor changes in relevant laws, regulations, and industry standards impacting employee conduct and ethics.
Advise leadership on ethical risks and compliance considerations associated with business decisions.
Support policy enhancements and process improvements to strengthen the ethics framework.
Key Skills & Experience
3–6 years of experience in employee escalations, ethics investigations, fraud risk, or compliance roles, preferably within FinTech, Financial Services, or regulated environments.
Strong understanding of ethical principles, labor laws, regulatory requirements, and industry best practices.
Proven ability to conduct structured investigations and exercise sound judgment in complex situations.
Excellent analytical and problem-solving skills with high attention to detail.
Strong written and verbal communication skills, including experience presenting findings to senior stakeholders.
Demonstrated integrity, discretion, and ability to manage highly confidential matters.
Strong stakeholder management and interpersonal skills.
Proficiency in investigation tools, case management systems, and reporting dashboards.
Qualifications
Bachelor’s degree in Law, Commerce, Business, Ethics, CA, MSW, or a related field (mandatory).Advanced degree or professional certifications in Compliance, Ethics, Risk, or Law will be an added advantage.
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