Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.
Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.
When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.
The Position:
The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.
Role Specific Duties:
Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals.
Diagnose and resolve hardware and software issues in a timely manner.
Install, configure, and maintain operating systems, applications, and security tools.
Assist with onboarding and offboarding of employees, including device setup and account provisioning.
Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system
Collaborate with IT team members to escalate complex issues and implement solutions.
Ensure compliance with organizational IT policies and security standards.
Support remote users and troubleshoot connectivity issues via VPN or remote tools.
Required Qualifications:
Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience).
6 months to 1 year of desktop support or IT helpdesk experience.
Proficiency in Windows and macOS environments.
Knowledge of Active Directory, Office 365, and basic networking concepts.
Familiarity with imaging tools and remote support software.
Familiarity with ticketing systems such as ServiceNow and Remedy.
Strong communication, customer service, and problem-solving abilities.
Must adhere to federal government IT security standards.
Work Environment: Onsite or hybrid; may require occasional travel to regional offices.
Ability to lift and move computer equipment (up to 50 lbs.).
Security Clearance eligibility to obtain and maintain a Public Trust clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minimum of 3 years to obtain.
Preferred Certifications (at least 1):
CompTIA A+
Microsoft Certified Modern Desktop Administrator Associate
ITIL Foundation
Additional Information
Benefits:
At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Estas cookies son necesarias para que el sitio web funcione y no se pueden desactivar en nuestros sistemas. Puede configurar su navegador para bloquear estas cookies, pero entonces algunas partes del sitio web podrían no funcionar.
Seguridad
Experiencia de usuario
Cookies orientadas al público objetivo
Estas cookies son instaladas a través de nuestro sitio web por nuestros socios publicitarios. Estas empresas pueden utilizarlas para elaborar un perfil de sus intereses y mostrarle publicidad relevante en otros lugares.
Google Analytics
Anuncios Google
Utilizamos cookies
🍪
Nuestro sitio web utiliza cookies y tecnologías similares para personalizar el contenido, optimizar la experiencia del usuario e indvidualizar y evaluar la publicidad. Al hacer clic en Aceptar o activar una opción en la configuración de cookies, usted acepta esto.
Los mejores empleos remotos por correo electrónico
¡Únete a más de 5.000 personas que reciben alertas semanales con empleos remotos!