German Speaking Customer Consultant - Work Remote In Greece en Mercier Consultancy MD

Description

Join Mercier Consultancy MD as a German Speaking Customer Consultant in a remote role based in Greece! This position offers the opportunity to provide outstanding support to our German-speaking clients, ensuring their questions and concerns are addressed promptly in a professional manner. If you are enthusiastic about delivering exceptional customer service and are excited to work in a dynamic environment, we want you to be part of our team!

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients via phone, email, and live chat platforms.
• Assist customers with inquiries regarding products, services, and technical issues.
• Efficiently resolve customer concerns and provide solutions to enhance their experience.
• Document customer interactions and feedback to promote continual improvement.
• Collaborate with internal teams to ensure timely and effective issue resolution.
• Stay updated on product offerings and industry trends to provide knowledgeable support.

Requirements

• Fluency in German (both written and spoken) is required; knowledge of English is preferred.
• Prior experience in customer service or support roles is advantageous.
• Strong communication and problem-solving skills with a customer-oriented approach.
• Ability to troubleshoot customer issues and provide effective resolutions.
• Familiarity with CRM tools or similar customer support platforms is a plus.
• Self-motivated with the ability to work independently in a remote work setting.
• A commitment to delivering high-quality support and ensuring customer satisfaction.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...