Key Account Solution Manager/ Supervisor en SwiftX Inc.

Description

Position Overview We are seeking an experienced and highly driven Key Account Solution Manager to lead strategic account development, solution design, and operational execution for top-tier e-commerce and logistics clients. The ideal candidate will have a deep understanding of end-to-end logistics networks—from first mile, linehaul, customs, to last-mile delivery—and will be capable of bridging business strategy with operational excellence to drive growth, service quality, and cost efficiency.

Key Responsibilities

1. Strategic Account Management

• Own the overall business relationship with major clients (cross-border platforms, brands, or 3PLs).
• Develop annual Joint Business Plans (JBP) covering revenue, cost, and SLA objectives.
• Act as the primary business partner to clients, providing consultative support on logistics strategy and expansion planning.

2. Solution Design & Implementation

• Design and deliver customized logistics solutions covering international and domestic segments (pickup, fulfillment, transportation, delivery).
• Work closely with product, operations, and tech teams to align client needs with company capabilities.
• Build and manage cost models, pricing structures, routing plans, and API/system integration projects.
• Monitor project implementation and ensure seamless operational rollout.

3. Performance Optimization

• Track SLA performance, cost efficiency, and customer satisfaction KPIs.
• Conduct regular business reviews and root cause analyses, identifying opportunities for process improvement and savings.
• Prepare detailed performance reports and cost optimization proposals for clients.

4. Cross-Functional Collaboration

• Collaborate with domestic and international teams (first mile, linehaul, customs, delivery) to ensure smooth end-to-end flow.
• Partner with internal platform teams (merchant operations, seller services) to enhance fulfillment experience.
• Act as the “voice of customer” in internal discussions and product roadmap planning.

Requirements

• Bachelor’s degree or above in Logistics, Supply Chain Management, International Business, or related field.
• 2 years of experience in e-commerce logistics, cross-border supply chain, or express delivery operations.
• Proven track record managing top-tier clients (e.g., SHEIN, Temu, TikTok Shop, Amazon, Walmart, Shopee, etc.).
• Solid understanding of logistics operations (3PL collaboration, SLA management, pricing, system integration).
• Strong analytical and problem-solving skills; proficiency in Excel, Power BI, or SQL preferred.
• Excellent communication and presentation skills in both English and Mandarin (a plus).
• Experience working in a fast-paced, cross-cultural environment with matrix collaboration.
• PMP or Six Sigma certification is a plus.
• Preferred Backgrounds
• Experience in cross-border logistics platforms (Cainiao, JD, TikTok, Temu, SHEIN).
• Familiarity with U.S. last-mile ecosystem (USPS, OnTrac, LaserShip, UniUni, Veho, etc.).
• Ability to independently prepare client proposals, solution decks, and business reviews.
• Hands-on experience in designing and launching new fulfillment or semi-managed delivery models.

What We Offer

• Opportunity to work with global e-commerce leaders and shape next-generation logistics networks.
• High exposure to strategic decision-making and international business collaboration.
• Competitive compensation with performance bonus, stock option (where applicable), and global career growth opportunities.

Benefits

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance