German Speaking Customer Service for Automotive Company in Greece en Mercier Consultancy MD

Description

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for an automotive company based in Greece. This position is an excellent opportunity for individuals who are passionate about the automotive industry and are committed to providing outstanding customer support. As a customer service representative, you will assist clients in German, helping them with inquiries related to automotive products and services.

Key Responsibilities

Handle customer inquiries regarding automotive products, services, and maintenance via phone, email, and chat in German.

Provide detailed information about vehicle specifications, features, and available promotions.

Assist customers in scheduling appointments and managing their service requests.

Resolve customer complaints and technical issues efficiently to ensure maximum satisfaction.

Document all customer interactions accurately in the CRM system for record-keeping.

Collaborate with the service and sales teams to enhance customer experience and service delivery.

Stay updated on automotive trends and product knowledge to assist customers effectively.

Requirements

Fluency in German (both written and spoken) is required; knowledge of English and/or Greek is a plus.

Previous experience in customer service, preferably in the automotive sector.

Excellent communication and interpersonal skills with a focus on customer care.

Strong problem-solving skills and the ability to handle challenging inquiries.

Ability to multitask and manage competing priorities in a fast-paced environment.

Familiarity with CRM software and basic computer applications.

Willingness to work flexible hours, including evenings and weekends as necessary.