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About Us
Paytm is India's payment Super App offering consumers and merchants most comprehensive payment services. Pioneer of mobile QR payments revolution in India, today, Paytm is India’s largest payment company by Users, Merchants, Payment Transactions and Revenue. Paytm’s mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial Services. Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions.
Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts. We are also distributing loans to these partners via our ‘Paytm for Business’ App.
About the Role:
The Project Manager – Insurance will own and drive strategic projects across the insurance vertical — spanning strategy, growth, business operations, and cross-functional initiatives. This person will coordinate with multiple internal teams and external stakeholders to ensure timely execution, alignment with business goals, and delivery of high-impact outcomes for the Insurance business at Paytm.
Key Responsibilities:
Lead planning, execution, and delivery of insurance-related strategic projects — including new product launches, partnerships, operational process improvements, system integrations, or growth initiatives.
Collaborate with cross-functional teams — Product, Technology, Operations, Sales/Marketing, Finance — to align project deliverables with business requirements and ensure seamless execution.
Define project scope, objectives, timelines, resource requirements and deliverables; monitor project progress, manage risks & issues, and ensure projects are completed on time, within scope and budget.
Translate business requirements into detailed project plans, process flows, and documentation (policies, SOPs, workflows), and ensure compliance with internal and regulatory standards where applicable.
Provide regular status updates and management information to senior leadership and stakeholders — including dashboards, progress reports, risk logs, and post-implementation reviews.
Drive continuous improvement — identify and implement operational efficiencies, process optimizations, and best practices to enhance performance, scalability, and quality of deliverables.
Act as a liaison and primary point-of-contact between business units, technology, operations, and external partners / insurers (if relevant), ensuring clear communication, coordination, and stakeholder management.
Qualifications & Skills:
Bachelor’s or Master’s degree in Business, Finance, Insurance, Commerce, or related field.
5–10 years of experience in project management, preferably within the insurance, financial services, or fintech domain. Experience working on strategic / cross-functional projects is a plus.
Strong understanding of the insurance industry — its products, processes, regulatory requirements, business operations.
Prior insurance-domain exposure is highly desirable. Excellent project management skills — ability to define scope, manage timelines & resources, mitigate risks, ensure deliverables, and maintain quality.
Strong stakeholder management and communication skills — to coordinate across teams (product, tech, operations, finance, sales), and possibly external partners/insurers, ensuring alignment and smooth execution.
Analytical mindset, with ability to assess business requirements, translate them into actionable plans, and monitor performance metrics and outcomes.
Ability to work in a fast-paced, dynamic environment; comfortable managing multiple projects simultaneously and adapting to changing priorities.
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