Operations, Inventory & Demand Manager en ProCaps Labs

Description

POSITION SUMMARY

As the Operations, Inventory & Demand Manager, you will orchestrate the full operations, supply chain, and forecasting lifecycle for our Amazon channel. From demand forecasting and replenishment planning through FBA/PCL inbound/outbound logistics and compliance, you will ensure product availability, cost-efficiency, and scalability.

This role is highly cross-functional and will collaborate closely with advertising, catalog/content, finance, and supply chain teams to synchronize demand, supply, and channel execution.

OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES 

Demand Planning & Forecasting

• Develop and maintain SKU-level demand forecasts (rolling 12–18 months) using historical sales, promotional plans, seasonality, and new product pipeline.
• Translate forecasts into replenishment plans and collaborate with procurement/production to secure inventory availability.
• Build and refine forecasting models, replenishment triggers, and safety-stock formulas.
• Coordinate with marketing and strategy teams to determine safety stock levels for new product launches and upcoming advertising/promotional campaigns.

Inventory Management

• Maintain optimal inventory levels across FBA, FBM, and PCL locations.
• Monitor stock levels daily to prevent stock-outs, minimize excess inventory, and maintain healthy days-of-supply.
• Manage inventory health KPIs such as:
• Stock-out rate
• Inventory turn / sell-through
• Excess & aged inventory
• IPI score (or equivalent metrics)

FBA & PCL Operations

• Manage inbound shipments into Amazon FBA, including carton prep, labeling, documentation, and routing requests.
• Track and reconcile shipments to ensure proper receiving and replenishment.
• Perform FBA and PCL inventory cycle count, transfer and reconciliation adjustments.
• Process FBA return and recalls
• Audits, fallow audit processes, submit, track discrepancies and escalate issues appropriately.
• Oversee PCL operations including storage, handling, kitting, and returns management.
• Manage inventory discrepancies, and operational disputes.
• Be innovative and resourceful in identifying broken systems and processes, supporting the development of new solutions to improve operational efficiency

Compliance & Regulatory Operations

• Ensure adherence to Amazon compliance requirements for:
• Packaging
• Labeling
• Case-pack and carton specs
• Expiration/batch tracking (for regulated categories)
• Maintain operational SOPs for audit readiness.
• Prevent compliance-related inventory losses and operational interruptions.

Cross-Functional Alignment

• Partner with the Advertising & Growth Manager to align campaign calendars with inventory availability and demand signals.
• Collaborate with the Catalog & Content Manager on new product launches, listing transitions, and SKU changes.
• Work closely with finance and supply chain counterparts to manage working capital and operational budgets.

Analytics & Reporting

• Build dashboards showing:
• Demand vs. actual sales
• Inventory disposition
• Forecast accuracy
• Replenishment pipeline
• Supply chain costs
• Use Amazon seller central account performance metrics for data reporting.
• Present insights and recommendations to senior leadership.

WORK ENVIRONMENT

·       Duties are performed primarily in a smoke-free office and manufacturing environment

Requirements

MINIMUM JOB QUALIFICATIONS

• 5+ years in inventory planning, demand forecasting, or supply chain/operations — preferably within Amazon or eCommerce.
• Strong understanding of Amazon FBA operations, inbound requirements, and inventory health metrics.
• Proven ability to build forecasting models and translate insights into actionable replenishment strategies.
• Experience managing 3PL partners and inbound/outbound logistics.
• Familiarity with packaging, labeling, batch tracking, and regulatory operations (especially for regulated categories).
• Strong project management skills and ability to handle multiple deadlines.
• Excellent cross-functional communication skills.
• Bachelor’s degree in Supply Chain, Operations, Business, or equivalent; advanced degree is a plus.

Preferred Qualifications

• Direct experience managing Amazon FBA inventory at scale.
• Experience working with seasonal products, high-velocity SKUs, or volatile demand profiles.
• Advanced Excel skills; experience with BI tools (Power BI, Looker, Tableau).
• Experience in multi-market logistics or cross-border operations.
• Experience in PIM / DAM / Feed management tools.

PHYSICAL REQUIREMENTS

• Frequent sitting and walking

Benefits

ProCaps provides :

• A competitive salary!
• Top-Tier Medical, Dental & Vision Coverage - $0 when you qualify for the Wellness Program!
• Paid Time Off, Eight (8) Company Holidays
• 401(k) with Company Match – up to 4.5%
• 100% Company Life Coverage
• 100% Short Term Disability Coverage
• Gym Membership Reimbursement
• Vitamin Allowance + Discounts
• Company-Funded Health Savings Account ($1,600/year)
• Cash Reward Employee Referral Program
• Pet Insurance
• Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!