Sr. Manager, Infrastructure en Coates Group
Coates Group · Chicago, Estados Unidos De América · Hybrid
- Oficina en Chicago
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Sr. Infrastructure Manager leads the North American infrastructure and DevOps function, ensuring reliable, scalable, and secure technology environments that power our digital solutions. This role oversees all aspects of cloud environments, DevOps practices, media player operating systems, and alerting and monitoring solutions for North American customers. The manager ensures alignment with the North American technology roadmap and is accountable to operational performance, service continuity, and hosting cost management. This role will grow and foster culture of proactive technical leadership, helping to implement best practices that can unlock efficiencies across the engineering and support organizations.
Responsibilities
- Infrastructure Leadership – Lead the North American infrastructure and DevOps teams, setting vision, priorities, and performance goals in alignment with global engineering strategy.
- Cloud Operations – Oversee AWS cloud environments, ensuring availability, cost optimization, and adherence security/architectural best practices.
- DevOps & Automation – Drive CI/CD pipeline maturity and infrastructure-as-code, enabling repeatable, reliable, and secure deployments.
- Media Player OS Management – Oversee the lifecycle, security, and updates of Coates’ media player OS across customer fleets.
- Monitoring & Observability – Implement and continuously refine alerting, logging, and monitoring frameworks to maintain high uptime and service performance.
- Governance & Compliance – Establish and maintain standards for change control, security, and documentation across environments.
- Collaboration with Product & Delivery – Partner closely with Product Management and Delivery teams to ensure infrastructure supports roadmap goals and SLAs for NAM customers.
- Continuous Improvement – Champion an automation-first mindset, reducing technical debt and improving the speed and quality of deployments.
- Mentorship & Development – Build capability within the team through coaching, skill development, and fostering a culture of curiosity and ownership.
Capabilities
- Technical Leadership – Inspires excellence through deep technical credibility and empathetic leadership.
- Strategic Thinking – Balances immediate operational needs with long-term platform evolution and scalability.
- Operational Discipline – Enforces standards, ensures consistent monitoring, and drives incident management best practices.
- Collaborative Partnership – Works effectively across Engineering, Product, and Delivery to achieve business outcomes.
- Adaptability – Thrives in a fast-moving environment with shifting priorities and evolving technologies.
- Communication – Translates complex infrastructure concepts into business language for stakeholders.
- Accountability – Owns results, fosters transparency, and ensures delivery of reliable and secure infrastructure services.
Qualifications
- Technical Skills:
- 7+ years of experience in infrastructure, DevOps, and systems operations; 3+ years in a leadership capacity.
- Deep expertise in AWS environments, including cloud architecture, networking, IAM, and cost management.
- Strong background in Linux system administration, scripting (Bash, Python), and automation frameworks.
- Experience with containerization and orchestration (Docker, Kubernetes, ECS).
- Proven implementation of CI/CD pipelines (GitLab, or similar) and infrastructure-as-code (Terraform, CloudFormation, etc).
- Hands-on experience managing monitoring and alerting tools such as Sumo Logic, Grafana, or Prometheus.
- Experience with cybersecurity best practices and compliance frameworks.
- Knowledge of global infrastructure operations across distributed regions.
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- Additional Knowledge (Preferred):
- Exposure to ITIL service management practices.
- Familiarity with media device management or digital signage systems preferred.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
- We do not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co
If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
