HVAC Service Technician - Veterans Encouraged to Apply! en Sila Services

In this role, you'll be responsible for:

• Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.
• Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Diagnosing and troubleshooting HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Successfully enrolling customers in T-Mark ’s service agreements, promoting long-term customer relationships and recurring revenue.
• Performing routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency.
• Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Additional Duties as Assigned

We're seeking candidates that possess:

• EPA Universal Certification
• 5 or more years of heating and/or cooling experience in a residential capacity.
• Ability to prioritize tasks and communicate with customers.
• Demonstrated excellent communication conflict resolution and interpersonal skills.
• Demonstrated ability to work as an effective team member and pitch in as needed.
• Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
• Must be able to work on a ladder.
• Must be able to lift 50 pounds.