- Oficina en New York
Kafene is revolutionizing the lease-to-own space. We're the point-of-sale powerhouse making flexible lease-to-own accessible to everyone—prime and non-prime customers alike. Our secret weapon? Cutting-edge AI and machine learning that analyzes 20,000+ data inputs in real-time, empowering retailers across furniture, appliances, electronics, tires, and durable goods to say "yes" to more customers.
The numbers tell our story: over $400 million in sales and counting. But we're just getting started.
Our 150-person team spans NYC headquarters, Wilmington, and remote talent across the nation—all united by a culture that thrives on collaboration, innovation, and genuine support. We don't just talk about great workplace culture; we deliver it. That's why Built In named us a Startup to Watch and Forbes recognized us as one of the Best Startup Employers.
Ready to be part of the fintech revolution? Join us.
Kafene is hiring an IT Systems Administrator reporting to the Head of People. This role is responsible for managing Kafene's technology infrastructure while delivering outstanding service to employees across the organization. The role combines technical expertise with a service-first mindset, partnering with teams company-wide to identify inefficiencies, optimize system performance, and continuously improve how Kafene's 150+ remote and hybrid employees interact with technology. The ideal candidate sees every support ticket as an opportunity to make things work better.
Note: This is a full-time, on-site position based in our New York City office—ideal for someone who thrives on the energy of in-person collaboration and hands-on problem solving.
What You'll Do:
- Manage and monitor network infrastructure, cloud services, and enterprise applications to ensure reliable connectivity and system performance. Proactively identify and address bottlenecks before they impact users, and maintain backups and business continuity plans.
- Administer Okta SSO platform, manage user access and permissions, and ensure all devices meet security standards including encryption, antivirus, MDM compliance, and multi-factor authentication. Conduct regular security audits and remediate issues to maintain compliance with company policies.
- Serve as the primary point of contact for new hire technology onboarding—coordinating hardware delivery, device configuration, account provisioning, and system access to ensure a flawless day-one experience. Train employees on security best practices and company tools.
- Provide responsive desktop support to resolve hardware, software, and network issues. Order and manage hardware inventory including laptops, monitors, and peripherals.
- Identify opportunities to streamline processes, automate workflows, and improve system efficiency. Create and maintain documentation for common procedures and troubleshooting guides. Research and recommend solutions to recurring problems.
- Partner with ISPs, vendors, and service providers to resolve technical issues. Escalate major decisions and strategic recommendations to the Lead DevOps Engineer.
Who You Are:
- You have 3-5 years of experience in IT systems administration and a service-first approach to technical support.
- You have solid networking fundamentals (TCP/IP, DNS, DHCP, VPN) and experience supporting both Windows and macOS environments.
- You have hands-on experience with identity management (Okta, Azure AD), MDM solutions (JumpCloud a plus), and endpoint security.
- You possess familiarity with Google Workspace, Microsoft 365, and cloud infrastructure basics (AWS, Azure, or GCP).
- You have a strong understanding of security frameworks, compliance requirements, and IT service management tools.
- You excel at communicating technical concepts clearly to non-technical audiences.
- You work independently, manage competing priorities, and use good judgment about when to escalate.
- You are organized, proactive, and genuinely enjoy helping people.
It's a Bonus if You Have:
- Basic scripting skills (PowerShell, Bash, or Python) for automation
- CompTIA Network+, Security+, or similar certifications
Compensation and Benefits:
- Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs, including coverage for your spouse, children, and other dependents.
- Retirement Benefits: Begin planning for your future from day one with our 401k plan and we even offer a match!
- Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment.
We're building a team as diverse as the customers we serve. Kafene is proud to be an equal-opportunity employer, and we mean it. We welcome qualified applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected characteristics.
Need accommodation during the application process? We've got you. If you're applying for a U.S. position and require reasonable accommodation at any stage, reach out to [email protected] with details about your request and contact information. We're here to help make the process work for you.
Note: This email address is specifically for accommodation requests and will only respond to those inquiries.
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