Senior Enterprise Risk Governance Specialist en Lead Bank

In this role you will:

• Issue Management & Governance 


• Strengthen and optimize the Issue Management Program to establish robust governance oversight, maintain documentation, and ensure consistent adherence to the programs standards. 
• Oversee and maintain the enterprise issue management repository, serving as the primary point of coordination with issue owners, validating updates, monitoring remediation progress, and delivering accurate, timely reporting.
• Provide independent risk challenge and oversight, ensuring issues are properly recorded, root causes are well-defined, action plans are appropriate, and all items meet Issue Management Program requirements and quality standards.
• Analyze issue trends and emerging risks, synthesizing complex data into executive-ready reports that highlight themes, systemic concerns, and trends for presentation to senior leadership and Risk Management Committees.


• Risk Reporting & Insights


• Develop, refine, and maintain detailed issue and risk reports that provide accurate, timely, and actionable insights for cross-functional teams.
• Create and maintain dashboards and analytics (Power BI, Tableau, etc.) to track issue lifecycle status, remediation progress, complaints trends, audit readiness, and risk indicators.
• Produce monthly and quarterly enterprise risk reports that consolidate insights across Issue Management, Audit, Complaints, and other Risk & Compliance programs.
• Prepare executive- and board-level reporting packages, including narratives, heat maps, key risk indicators, trend analyses, and thematic summaries for senior leadership and Risk Management committees.
• Translate complex data and risk concepts into clear visualizations and concise storylines tailored for senior audiences.
• Continuously evaluate and enhance reporting processes, templates, and data structures to strengthen the organization’s overall risk reporting framework.


• Audit & Exam Program Support


• Support oversight of the Fintech audit management program, including monitoring audit schedules, facilitating statements of work, coordinating with external auditors, Fintech partners, and internal teams to ensure audit readiness.
• Extract and report on key insights and trends from audits & associated issues
• Maintain strong communication channels and support remediation follow-through for audit findings.


• Cross-Functional Collaboration & Training


• Serve as a trusted partner across business lines, maintaining highly responsive communication and ensuring timely follow-up for issues, audits, and complaints inquiries.
• Deliver training and guidance to team members on Issue Management and other program expectations, ensuring organizational consistency and compliance.
• Provide internal customer service to employees and external stakeholders, supporting a culture of transparency and collaboration.

Qualifications:

• 3-5 years of experience in risk management, issue management, audit, consumer compliance, or other GRC functions, with a demonstrated ability to manage complex issues across multiple risk domains.
• Strong understanding of risk frameworks, issue lifecycle management, root-cause analysis, and cross-functional remediation processes.
• Experience working in Banking-as-a-Service (BaaS) or fintech environments is a strong plus.
• Self-motivated and proactive, able to operate independently, drive accountability, and influence stakeholders with minimal direction.
• Demonstrated curiosity, adaptability, and willingness to challenge assumptions, test new approaches, and support the organization’s risk maturity.
• Proficiency with GRC platforms and data entry workflows; experience enhancing or optimizing process documentation is a plus.
• Advanced analytical and problem-solving skills, including the ability to digest complex issues, derive insights, identify patterns, and present findings clearly to leadership.
• Proficiency in business intelligence and analytics tools (Power BI, Tableau, or similar), with the ability to create insightful dashboards and executive-level reporting.

What we offer:

• At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life


• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth