German Speaking Customer Service for E-Learning industry -Remote in Greece en Patrique Mercier Recruitment By Nellie
Patrique Mercier Recruitment By Nellie · Austria · Remote
Description
Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Education and E-Learning industry. This role offers the chance to engage with clients seeking educational resources and support, while making a significant impact in their learning journeys.
Responsibilities
- Provide exceptional customer service to German-speaking clients through phone, email, and chat regarding educational products and e-learning solutions.
- Assist customers with inquiries about courses, enrollment processes, and online learning platforms.
- Guide clients through troubleshooting issues and provide effective solutions to enhance their learning experience.
- Handle customer feedback and complaints with professionalism, striving for resolution and satisfaction.
- Maintain in-depth knowledge of the company's educational offerings and promote suitable solutions to clients.
- Document all customer interactions accurately to inform ongoing improvements in service quality.
- Collaborate with internal teams to address complex issues and ensure client success.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, particularly in the education or e-learning sector, is preferred.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Ability to troubleshoot technical issues and provide assistance effectively.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
- A passion for education and a commitment to helping others succeed in their learning endeavors.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
