Dutch Speaking Customer Experience Specialist - Paid relocation to Greece en Mercier Consultancy MD

Description

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Customer Experience Specialist, complete with paid relocation to the stunning landscape of Greece! In this dynamic role, you will be the bridge between our company and our Dutch-speaking clients, ensuring they receive top-notch support and engaging experiences. Your contributions will play a significant role in fostering client satisfaction and loyalty in a vibrant and culturally rich environment.

Key Responsibilities

• Act as the primary point of contact for Dutch-speaking clients, effectively managing inquiries and providing tailored assistance.
• Utilize various communication platforms (phone, email, chat) to engage with customers, resolving issues with efficiency and professionalism.
• Keep accurate records of client interactions in our CRM system to support follow-ups and service enhancements.
• Conduct regular check-ins to gauge client satisfaction and address potential challenges proactively.
• Collaborate with internal teams to continuously improve service offerings based on client feedback.
• Stay updated with product changes and market trends to provide clients with informed and accurate information.

Requirements

• Fluent in Dutch (both written and spoken); proficiency in English is also necessary.
• Excellent communication and relationship-building skills.
• Effective problem-solving capabilities and a commitment to customer satisfaction.
• Proficiency in using CRM systems and digital communication tools.
• A passion for providing exceptional service and nurturing positive client experiences.
• Readiness to relocate to Greece and adapt to a new cultural environment.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...