Chargé(e) d'affaires pièces de rechange (W/M/D) en Sidel Group

Sidel is seeking a proactive Spare Part Administrator who can turn customer spare-part requests into fast, effective solutions, managing requests from the ECA Region.

• Manage customer requests for spare parts
• Prepare in the ERP and send out customer offers for spare parts or deal with offer requests from webservices
• Manage customer inquiries on spare parts pricing, availability and order processing
• Follow-up on selected customer offers for spare parts to maximize sales
• Place customer orders for spare parts in ERP and send order confirmations or 
• Deal with orders placed through webservices
• Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
• Manage customer payments terms with financial dpt
• Coordinate logistics according to specificities of the country and requirements from customer
• Process customer requests for return of spare parts and other spare parts-related claims
• Manage customer information in the ERP, participate to reports
• Promotion & assistance to customers for SSO
• Follow up on non-conformity issues and work to provide resolution to customer
• Leverage privileged customer interface position to maximize sales potential (offer follow up)
• Participate to customer review on commercial actions (ASM, CCM, PA)

Accademic Background

• Upper Secondary (employement relevant skills)
• College Degree, major in trade, language, logistics or/and information Technology 

Languages

• Fluent English

Requisitions

• Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
• Able to work independently and under pressure
• Able to manage priorities and multiple customer requests
• Expertise in Excel and ERP Systems , SAP is a plus
• Certificate in Logistics is a plus
• Knowledge of order management processes
• Excellent communication skills, both written and verbal

Soft Skills

• Drive for Results
• Process Management
• Managing and measuring Work
• Problem Solving
• Peer Relationships
• Customer oriented

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