Housing Assignments Coordinator en Hindscc

REPORTS TO: District Director of Housing and Residence Life

DEPARTMENT: Housing and Residence Life

EXEMPT: Yes

VICE PRESIDENT: VP of Student Services

GENERAL STATEMENT OF THE FUNCTION

All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.

The Housing Assignment Coordinator oversees student housing assignments, cancellations, appeals, and retention initiatives while also serving as a frontline representative of Student Housing and Residence Life. This role manages housing applications and occupancy in StarRez, coordinates recruitment and retention initiatives, and provides direct support to students and families through both in-person and office interactions. The coordinator works closely with the Assistant Director for Housing Operations on StarRez processes while also handling daily front office duties such as answering phones, assisting walk-in students, and supporting ID services.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High School Diploma or GED is required as the minimum baseline for this position. An Associate’s degree (AA or AS) in a related field is preferred, along with prior experience in administrative, operational, or student services roles. Experience within housing operations or higher education is strongly desired.

ESSENTIAL DUTIES AND RESPONSIBILITIES, include the following.

Housing Assignments:

• Manage housing assignments for all residential campuses.
• Ensure accuracy and timeliness of placement processes in StarRez.
• Serve as a primary point of contact for assignment-related questions from students, families, and staff.

  Student Processes & Appeals:

• Oversee the credit and GPA appeal process.
• Manage housing cancellation requests and non-enrollment/below credit hour requirement cases.
• Coordinate and process room changes within StarRez.

  StarRez System Support:

• Collaborate with the Assistant Director for Housing Operations, who oversees the main functions of the StarRez system.
• Maintain student records and assist with student-related StarRez functions.

 Recruitment & Retention:

• Assist with recruitment initiatives for prospective residents.
• Support the retention of current residents through outreach, engagement, and personalized support.

 Front Office & Student Support:

• Serve as the first point of contact for Housing and Residence Life, providing high-quality customer service to students, parents, and visitors in person, by phone, and via email.
• Assist with student ID card processing and related services.
• Provide general office support to ensure effective day-to-day operations.

 Collaboration & Departmental Support:

• Work with Housing staff to support departmental goals, student success, and the residential experience.
• Participate in departmental initiatives and special projects as assigned.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:

  None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit.

The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities in the outdoors and off site.

We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results.

Mission

Hinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession.

Vision

Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi.

Values

Hinds Community College aspires to the following IDEALS:

• Integrity
• Diversity
• Excellence
• Accountability
• Leadership
• Stewardship

In compliance with Title VI of the Civil Rights Act of 1964, Title IX, Education Amendments of 1972 of the Higher Education Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts, Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status in its educational programs and activities. We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity, equity, and inclusion for employees and students to collaboratively learn, work and serve our communities