Customer Care Supervisor en Pacific Whale Foundation

Join Our Team at One of Hawai’i’s Best Places to Work in 2024!

Are you passionate about the environment and great with people? Pacific Whale Foundation is looking for dedicated individuals to join our team and be part of something bigger!

Position: Customer Care Supervisor, (1) Full Time, Regular, Non-Exempt

Location: Ma'alaea, Maui

Pay: Starting at $22.00/hr + commission & tips

About Us:

Pacific Whale Foundation is a 501(c)(3) nonprofit committed our mission of protecting the ocean through science and advocacy. Since 1980, we have made a significant impact on marine environments and wildlife across the Pacific region, including Hawaii, Japan, Australia, and Chile. Our mission is to inspire environmental stewardship and promote ocean conservation.

  What We Offer:

• Competitive pay with potential earnings through commission sales and tips
• Comprehensive benefits including PTO, health insurance, 401(k)
• Free ecotours
• A fun, relaxed workplace environment

Role Overview:

The Customer Care Supervisor works at the direction of the Customer Care Assistant Manager to ensure the Customer Care team follows proper procedures, making accurate reservations, and delivering exceptional customer service. This position is responsible for providing training and coaching to the Customer Care team.

Key Responsibilities:

• Primary contact and escalation lead for the Customer Care Team; serve as back-up to the Assistant Manager as assigned during regular days off, vacations, absences, etc.
• Manage reservations and bookings in FareHarbor, ensuring data accuracy, reconciliations, and handling of Cruise Lines, education, and charter reservations.
• Provide exceptional customer service, including check-ins, resolving complaints, and maintaining professional communication.
• Oversee and confirm daily operations, including manifests, internet bookings, set the daily schedule and compliance with company procedures.
• Support team operations and logistics, such as training, inventory management, and coordination with caterers and partners.

Qualifications:

• At least one year as a Customer Care Lead or similar capacity, PWF experience preferred
• Working knowledge of and ability to provide confident, informative details regarding PWF events, tours, education programs with efficiency and accuracy
• Ability to work with minimal supervision
• Working knowledge of reservations system, Fareharbor preferred and ability to operate phone system
• Knowledge of basic accounting skills
• Handle stressful situations with excellent communication skills and a friendly demeanor
• Able to sit or stand for extended periods

Why Join Us?

The work you do with Pacific Whale Foundation directly supports our mission to protect the ocean and promote environmental stewardship. This is more than just a job—it's an opportunity to contribute to meaningful change while enjoying a rewarding and supportive work environment.

Ready to Dive In?

If you are enthusiastic about our mission and meet the qualifications, we want to hear from you! Apply today to become a part of our dedicated team.

Pacific Whale Foundation is an equal opportunity employer.

Pacific Whale Foundation is an Equal Opportunity Employer. We are committed to the principles of equal employment opportunity and comply with all applicable federal, state, and local laws. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, arrest and court record, domestic or sexual violence victim status, reproductive health decision-making, credit history, or any other protected category under federal, state, or local law.

We welcome and encourage applicants from diverse backgrounds and are committed to fostering an inclusive, respectful, and equitable workplace.

If you require reasonable accommodation in the application or hiring process, please contact us at [email protected].

All job offers are contingent upon completion of a background check.