PATIENT RELATIONS SPECIALIST en Union County, NC

The Patient Relations Specialist, under general supervision, this position provides clerical support services for client scheduling and fee collections for the Union County Health department. Employee must be knowledgeable of both the charges and eligibility criteria for all the Health Department programs and clinics. Work includes greeting visitors, scheduling patient flow, and assessing patient needs. Work also includes regular monitoring of all fee assessments, fee collections and payment plans done in the Health Department. Work in this position requires constant contact with the public and considerable tact and judgment. Work environment is constantly changing based upon clinic flow and influx of patient caseload. Employee must be very flexible in job duties.

As part of the recruitment process for this position, an online skills assessment is required to test the abilities needed to fulfill the essential functions of this job.  After completing the application, please copy and paste the following link to complete the assessment: 
Note: Any applicant not taking the required tests as part of the application process will cause your application to not be considered.
https://www.ondemandassessment.com/o/JB-F74J4MPGS/landing?u=86102 

Schedules patient flow to the clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.
Assists clients by determining needs, scheduling or canceling appointments, or referring to correct staff person.
 
Maintains and updates the schedule of medical service providers' availability; maintains contact with clients, notifying them of any scheduling changes.
 
Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
 
Provides information to clinic callers according to the clinic's policies and procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
 
Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines the purpose of visit and directs patients/clients/visitors to appropriate person or department(s).
 
Provides assistance to patients completing a Financial and Presumptive Medicaid application.
 
Calls and reschedules missed Maternity appointments and informs clinical staff about any patients' concerns.

Reviews patient demographic information and completes account updates.
 
Verifies patients' paperwork is signed, including HIPPA, Financial Policies, Financial Eligibility, Patient Portal, and Permission and Discloser of Patient Health Information Forms.
 
Provides ASQ, MCHAT, and PCS to Child Health patients.
 
Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
 
Adheres to all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
 
Provides excellent customer service for patients; practices confidentiality and privacy protocols in accordance with Clinic policies and HIPAA requirements.
 
Maintains patient waiting areas and office areas in a manner that is organized and neat. Informs patients of any existing balance noted in the computer and request patients be prepared for any payment due at the time of visit.
 
Calls patients daily to confirm the next day's appointments.
 
Verifies method of payment for service (Medicaid, Medicare, private insurance, or private payee) and collects payment as appropriate.
 
Conducts Financial Eligibility interviews to see if patients qualify and sets up payment plans for patients with outstanding balances.
 
Conducts Presumptive Medicaid interviews for temporary Medicaid.
 
Performs all duties in support of successful EMR/EHR implementation.
 
Attends scheduled department staff and clinical meetings.
 
Monitors and manages Self-Pay Patient accounts to ensure adherence to Payment Plans.
 
Reviews patient accounts to determine eligibility for NC Debt Set-Off, and provides the appropriate information to designated staff, as needed.

 

Performs other related duties as assigned.