Food and Beverage Outlet Supervisor-Fulltime-Flexible Shifts en Embassy Suites Hotel Chicago O'Hare IL

Description

To assist the Director of F&B in the supervision of the food and beverage division of the hotel ensuring a high level of performance, guest satisfaction and profitability.

Requirements

Supervise the day-to-day operation of the food and beverage division, to include outlets, banquets, and hospitality areas. 

Assist with the maintaining food and beverage division within budgetary guidelines.

Adhere and update policies and controls on issues relating to food and beverage operations to include, reduction of waste and energy costs, breakage, handling of alcoholic beverages, 

Assist with training programs geared to enhance service and the expertise of management, service and operations personnel.

Attend meetings as scheduled and meet regularly with food and beverage staff. 

Prepare reports, proposals, policies and other communications as needed and/or assigned.

Adhere to safety, security and sanitation procedures, handle hotel equipment with care and report hazards and assure same from food and beverage staff.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.

Ability to read, speak and understand the English language in order to interact with guests, staff, handle administrative duties, etc.

Possess strong knowledge of food and beverage operations, service standards and techniques, guest relations and etiquette, service ware, food and beverage equipment in order to ensure the effective operation of the Division.

Ability to practicably apply knowledge in hotel setting.

Ability to compose and express thoughts in a clear and understandable way to ensure effective communications.

Ability to develop and maintain productive interpersonal relationships, ability to relate well with a wide variety of individuals many of whom will require patience and tolerance, and the ability to effectively manage a wide variety of people.

Work with the Food & Beverage Manager and Executive Chef to ensure quality of food and presentation meets or exceeds approved brand standards.

Serve as a bridge of communication between line level team members, guests, and management.

Provide excellent guest recovery regarding guest complaints and communicate any of these issues to management on duty.

Create and maintain a fair and organized schedule that provides the appropriate level of service required to meet brand standards and occupancy levels.

Availability to work a flexible schedule to include weekends based on business demands.

Hourly position $25-$27 and hour based on experience 

Benefits:

· Medical, Dental/Vision Insurance

· Life Insurance

· Health Savings Account

· 401k with company match

· Referral Program

· Employee Discounts at Brand Properties

· Tuition Reimbursement

· Free Employee meals

   Free parking