Infrastructure Specialist en Pomeroy Technologies, LLC

Job Description

Essential Job Functions

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies operational quality of system equipment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

• Assists in investigating and resolving complex installations and maintenance matters of significance.

• Instructs customers in the operation and maintenance of systems/equipment.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

• Ability to walk and stand for several hours.

• Will train the right candidate on automotive software and processes.

Basic Qualifications

• High school diploma or G.E.D.

• 1-2 years of service desk or field support experience

• Knowledge of Office 365, Microsoft applications, use of ticket system (Service Now preferred).

• Experience working with the hardware, software, and office equipment products

Other Qualifications

• Good interpersonal skills to work with customers and other unit personnel

• Good analytical and problem-solving skills

• Good communication skills

• Good time management and organizational skills

• Ability to resolve hardware and software problems

Work Environment

• Office/Automotive Plant environment

• Will require some weekend and holiday work

• Shift work including afternoon and midnight shifts

• Will require Overtime