Senior Manager-Digital Product Management en American Express
American Express · Gurugram, Indien · Hybrid
- Senior
- Oficina en Gurugram
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card and banking application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for ensuring that we attract and engage the right prospects and fit them with the right products that serve their needs.
We are looking for a passionate, talented, and adaptable strategic thought leader to craft and deliver program initiatives across acquisition that enable our customers to apply for American Express’ products with the least amount of effort, wherever and however they choose to apply across any market. This role will lead oversight and delivery of a strategic acquisition modernization roadmap focused on migrating international markets to a modern acquisition ecosystem.
This role will partner closely with stakeholders in Lines of Business, Technology and Control Management to drive the new product approval strategic roadmap for external integrations and market migrations to drive process efficiency and compliance outcomes.
Responsibilities
- Establish the product’s goals and review success metrics to achieve commercial success
- Identify opportunities and drive product strategy, roadmap, and features
- Brainstorm and collaborate effectively with cross-functional stakeholders to continuously define feature priority
- Drive process improvements to drive operational efficiency and effectiveness, accelerating value delivery to the Enterprise and our customers
- Oversee the product life cycle from strategic planning to tactical execution
- Lead the product and platform functional design, research based on an intimate knowledge of the customer and technology
- Enable analytics-driven decision making to evolve products and usage
- Evangelize the ‘platform as a product’ both internally and externally and shepherd products through the development process, advocating to achieve the best outcomes
- Drive health of platform goals in close partnership with Technology counterparts including but not limited to data governance, platform availability, skill assessment, and platform security and compliance
- Lead a team of 5+ colleagues. Responsible for driving colleague engagement and career development while demonstrating inclusive leadership
Qualifications
- 8+ years of experience with end-user facing product development and management expertise, specifically from conception to delivery
- Expertise with digital user experience and design experience in a global environment
- Experience building and leading diverse, geographically dispersed, high-performing teams, including as a leader of leaders
- Proven ability to see the big picture while driving digital transformations, leading the adoption of new ways of working,
- Strategic, innovative thinker with a track record of problem solving, driving results, and constructively challenging the status quo within a highly matrixed environment
- Track record of flexibility, resilience, and a strong can-do attitude
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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