- Professional
- Oficina en Falmouth
Job Title: Aftersales Coordinator
Location: Watson Marlow - Bickland Water Road
Location Type: On-Site
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/
Watson-Marlow Fluid Technology Solutions is part of Spirax
Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group
with expertise in the control and management of steam, electric thermal
solutions, peristaltic pumping and associated fluid technologies.
When you join us, you will be integrated into a cooperative and encouraging
team, participate in challenging yet critical work, and experience ongoing
growth opportunities to help you achieve your full potential. Visit our
website to learn more.
Job Summary:
We are seeking a talented and motivated Aftersales Coordinator to join our dynamic
team.
Key Responsibilities:
The Aftersales Coordinator plays a key role in delivering exceptional post-sales support to WML’s global customer base. This position ensures the smooth operation of the aftersales department by managing service and support requests, coordinating repairs, and maintaining accurate communication and documentation.
What you’ll be doing
You will be the first point of contact for global service, support, repair, and loan requests, including issuing quotations and return authorisations.
Liaise with internal departments and external partners to coordinate parts orders, stock transactions, and demo product management.
Monitor and triage incoming support requests via email, CRM, or other channels, assigning tasks appropriately and assisting with resolution when needed.
Develop familiarity with the WMFTS product portfolio, particularly WML products, through on-the-job learning.
Support performance tracking by contributing to aftersales statistics and identifying opportunities for improvement.
Assist in training and supporting WMFTS staff, agents, and distributors, and help host departmental guests as required.
Maintain a proactive, flexible, and collaborative approach to team responsibilities and company initiatives.
Who you’ll be working with
You’ll collaborate closely with colleagues across our global operations and, at times, communicate directly with end-user customers. Depending on the situation, you’ll also engage with various departments within Watson-Marlow Ltd. Above all, you’ll be a key contributor and team player within the Aftersales team.
Skills/Experience:
To succeed in this role, you should be capable of independently managing a variety of tasks while contributing as a key member of the Aftersales team. Building strong working relationships across the company and wider group is essential. A commitment to delivering accurate and timely customer service is vital, along with a genuine interest in learning about our products to enhance the support you provide.
Proficiency in standard Microsoft Office applications, e.g. Outlook, Word, and Excel, is required, and experience with PowerPoint is a plus. You will also be expected to become a skilled user of AX Dynamics and other specialised software used at WML.
At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:
- A competitive salary
- Flexible working arrangements
- A generous holiday allowance
- Three days’ paid volunteering leave
- Additional support and benefits through our Everyone is Included Group Inclusion Plan
Everyone is Included at Spirax Group
We are passionate about creating inclusive and
equitable working cultures where everyone can be themselves and achieve their
full potential. For us, that means supportive teams and strong relationships
where everyone’s contribution is valued - across social and cultural
backgrounds, ethnicities, ages, genders, gender identities, abilities,
neurodiversity, sexual orientation, religious beliefs, and everything else
that makes us human and unique.
We want everyone to be able to make their difference here, so we will
always consider requests for flexible working.
We know that everyone needs some extra help from time to time too, so we
have introduced a range of additional benefits through our Group Inclusion
Commitments. These include
- Gender-neutral parental leave
- 15 days of extra paid caregiver leave
- Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
- Menopause-friendly workplace principles and more
Learn more at spiraxgroup.com/inclusion.
We are also a Disability Confident Committed Employer. If
you would like to apply using this scheme, please select this option in our
application form.
We are an equal opportunity employer committed to fostering an inclusive
and diverse workplace. We encourage candidates from all backgrounds to
apply.
If you require accommodations during the application process, please let us
know.
Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are
driven by innovation and are dedicated to creating an inclusive workplace
where everyone is empowered to make a difference. As a world leader in
manufacturing peristaltic pumps and associated fluid path technologies for
the life sciences and process industries, we offer a wide range of products,
including tubing, specialised filling systems and products for single-use
applications.
Our shared Purpose is to create sustainable value for all our stakeholders
as we engineer a more efficient, safer and sustainable world. Our
technologies play an essential role in critical industrial processes and
industrial equipment across industries as diverse as Food & Beverage,
Pharmaceutical & Biotechnology, Power Generation, Semiconductors and
Healthcare. With customers in 116 countries, we provide the solutions that
sit behind the production of many items used in daily life, from baked beans
to mobile phones!
Our inclusive culture and Values, unites us, guides our decisions and
inspires us everywhere that we operate. We support our colleagues to make
their difference for each other as well as customers, communities, suppliers,
our planet and shareholders by creating a truly equitable working environment
where everyone feels included.
