IT Manager en Bis

BIS Safety Software is a fast-growing technology company providing leading software for the safety industry. We are looking to add an IT Manager to our expanding team. Who We AreFounded in 2006, BIS is proudly headquartered in Sherwood Park, Alberta. We have developed a world class software solution by emphasizing client relationships and continuous innovation, and we are looking to continue our growth across North America and around the world.The OpportunityAre you someone who thrives on hands-on technical work and enjoys making systems run smoothly behind the scenes? As our IT Manager, you’ll play a key role in keeping BIS Safety Software’s internal technology environment secure, reliable, and efficient. This role is highly technical, with a focus on infrastructure, cybersecurity, and IT operations. You’ll act as a trusted guide to our small but mighty IT team - offering support, sharing expertise, and helping us continually level up.This is an in-person role in our Sherwood Park, AB office.



In this role, you'll be expected to:

Lead and execute IT infrastructure and security projects from planning through implementation.

Maintain, configure, and deploy IT systems, networks, hardware, and software across the organization.

Monitor and troubleshoot servers, local and cloud infrastructure, and security systems to ensure peak performance and uptime.

Act as the escalation point for complex IT tickets, resolving issues swiftly and thoroughly.

Oversee internal network operations including LAN/WAN, routers, switches, firewalls, and backups.

Document systems, configurations, and standard procedures to ensure clarity and continuity.

Implement updates, patches, and upgrades across environments while minimizing disruption.

Help integrate and support cloud-based infrastructure (e.g., AWS) to improve scalability and resilience.

Apply security best practices to protect systems and data, while supporting frameworks like SOC 2.

Provide mentorship and technical guidance to one or two team members, fostering a collaborative and high-performing IT team.

You might be the right fit if you:

Enjoy rolling up your sleeves and solving technical challenges and projects firsthand.

Have strong knowledge of Microsoft 365, SharePoint, Active Directory, and related ecosystems.

Experienced in maintaining secure networks, virtual environments, and internal systems.

Think proactively and stay calm under pressure when tackling complex issues.

Detail-oriented and committed to documentation and process clarity.

Embrace continuous learning and enjoy exploring new technologies including AI tools.

Have a collaborative mindset and naturally support the growth of those around you.

Are a strong communicator with the ability to partner across departments.

Qualifications:

5-8 years of progressive IT experience in infrastructure, security, and system administration.

Deep knowledge of Microsoft 365 tools, especially SharePoint and Active Directory.

Experienced with tools such as Microsoft 365, Active Directory, SharePoint, N-Central, Fortinet, and Sentinel One - or equivalent platforms - used for IT system administration and security management.

Hands-on experience with internal networks, servers, routers, switches, firewalls, and backup systems.

Strong documentation, system audits, and change management experience.

Post-secondary education in an IT-related field is an asset.

Bonus points if you have:

Experience supporting internal security programs or audits (SOC2, ISO27001, etc.).

Knowledge of remote desktop software and can provide recommendations for improvements.

Experience leading cybersecurity training programs and ensuring company-wide cybersecurity compliance.

Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred.

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