Senior Manager, Business Operations (AI, Analytics and Data Science) (Sydney, Australia) en Singtel

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

We are seeking a strategic and goal-oriented Business Operations Senior Manager to drive growth and operational excellence across our AI, Analytics & Data Science Group. Sitting within the AI, Analytics & Data Science team, you will lead strategic planning, optimize processes, and foster cross-functional collaboration to ensure efficiency and agility in team operations. The ideal candidate brings a strong analytical approach, proven leadership in managing agile teams at scale, and expertise in driving operational improvement and financial management within complex organisations.

What you’ll be doing

• Support the AI, Analytics & Data Science leadership team in strategy and product roadmap development; set operational objectives and key targets aligned with business goals.
• Optimise resource allocation; manage budgets, CAPEX/OPEX forecasting, procurement, and vendor costs.
• Identify and implement initiatives to streamline workflows, reduce costs, and enhance productivity.
• Leverage analytics to inform decisions; develop dashboards and reports to track key performance metrics.
• Partner with enterprise delivery, finance, HR, IT, and sales to ensure alignment and effective communication.
• Lead operational projects end-to-end; drive change initiatives and ensure smooth adoption of new processes.
• Manage operational risks and mitigation plans; develop robust business cases to enhance value on tribe investments.

What makes you perfect for the role?

• Bachelor’s degree in Business Administration, Operations Management, or a related field. Advanced degree (e.g., MBA) preferred.
• Proven experience (5+ years) in business operations, management consulting, or a related field.
• Demonstrated success in leading operational strategy and process improvement initiatives.
• Strong problem-solving abilities with proficiency in data analysis and reporting tools (e.g., Excel, Tableau, SQL).
• Outstanding organisational skills with experience leading cross-functional teams, managing projects, and leading change in fast-paced environments.
• Outstanding interpersonal and communication skills to influence stakeholders and support organisational transformation.

Optus is a place where we let you do you. We offer a range of benefits including:

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.