Account Manager en Steel Technologies

The Account Manager position requires being in the office full-time.  

How you contribute to our success: 

1. Manage and maintain existing customers
   1. Build and maintain strong relationships based on personalized customer service, enhanced with customer visits (as needed)
   2. Gain a thorough understanding of customer needs and expectations. Clearly communicate these insights within the Support Team and to all relevant departments to ensure organizational alignment
   3. Anticipate customer issues based on knowledge of the customer, any internal issues (machine downtime, delivery delay, rejects, etc.), and proactively handle the issue promptly and professionally
   4. Develop a strategy for meeting customer requirements and maintaining balanced inventory levels
   5. Analyze customer forecast, collaborate with the Support Team, Outside Sales, and Purchasing to provide final direction aligning raw material purchases to meet vendor leadtime and fulfill customer demand
   6. Initiate next-level expedited efforts with Production Planner / Manager when Inside Sales cannot meet customer delivery dates. Prioritize orders with manufacturing facilities as needed
   7. Act as a liaison between the customer and Accounts Receivable (A/R) to assist with collection issues. Work with A/R to develop and implement strategies to control shipments to customers experiencing payment issues. Escalate to Outside Sales if necessary
   8. Act on behalf of Outside Sales to carry out sales agreements and resolve issues within scope.  Escalate strategic unresolved issues to Outside Sales with documented resolution steps 
   9. Ensure accurate documentation, tracking, and follow-through on all execution activities across Operations, Sales, Purchasing, and the broader supply chain
2. Align with corporate goals and cultural tenets and be accountable for proactive performance
   1. Drive alignment between Operations, Sales, and Purchasing to ensure cohesive execution and shared accountability
   2. Monitor and report on customer account metrics including usage, scorecards, satisfaction scores, and renewal rating
   3. Facilitate Supply Chain Review (SCR) sessions monthly (or as needed) with the Support Team and externally 
   4. Oversee forecast and inventory review meetings. Accountable for forecasting and coordination with Support Team and Outside Sales to improve forecast accuracy 
   5. Lead weekly Inventory Management Report (IMR) / Material Requirements Planning (MRP) review for all accounts for inventory target management
   6. Conduct customer margin reviews
   7. Manage Days on Hand (DOH) Inventory and meet Key Performance Indicator targets
   8. Manage/clean up aged invoices
   9. Monitor daily sales report to ensure correct pricing is applied and profit targets are met 
   10. Work with Buyers to analyze customer inventory position and develop strategies to ensure adequate inventory is in the supply chain to meet the customers’ requirements while meeting established inventory goals
   11. Review, investigate, and resolve any pricing discrepancies, margin erosion, and usage fluctuations
3. Onboard new customers/programs
   1. Drive the successful implementation of new business to meet internal requirements and ensure customer satisfaction during start-up 
   2. Manage phase-ins/phase-outs
4. Engage and collaborate daily with your Support Team’s Inside Sales Representatives and Buyers to align priorities, share updates, and drive execution 
5. Collaborate with your Support Team Manager on team building, teammate development, engagement, and team goals
6. Collaborate with General Managers of Business Planning to optimize inventory levels and ROWC, ensuring alignment with corporate goals
7. Develop agenda output documents to support productive customer meetings and drive growth 
8. Serves as a back-up for Inside Sales Representatives and Buyers on your Support Team.
9. Work in the office and interact face-to-face with members of your Support Team to further collaboration and promote learning, training, development, growth, and productivity within the Team
10. Other duties as assigned

What you need to be successful:

• Prefer a Bachelor’s degree in a related field and at least 3 years of experience in sales, purchasing, or customer service in manufacturing. Formal education may be substituted with experience and training when competency in the position is demonstrated.
• Strong leadership and coordination skills with the ability to drive team execution without direct management authority 
• Ability to think strategically and align activities with Company's goals
• Ability to engage and lead a team with positivity and cultural alignment
• Proactive with strong conflict resolution and problem-solving skills
• Thorough general knowledge and understanding of customer service and inventory management
• Demonstrated ability to work effectively with all levels of management and teammates
• Meeting leadership skills (e.g., agenda, time management, assignable action items, etc.)
• Ability to effectively communicate, navigate, and manage difficult customer situations
• Able to prioritize, multitask, and meet deadlines
• Excellent organization, problem-solving, analytical, and decision-making skills
• Attention to detail is required
• Computer Skills: familiarity with Microsoft Suites and basic computer skills
• Excellent data entry skills required
• Ability to travel as needed

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

What We Can Offer:

• Medical, Dental, and Vision
• Competitive Wellness Program, providing up to 100% discount on medical premiums
• Short-Term and Long-Term Disability
• Supplemental Insurance through Allstate for additional coverage on accidents + cancer
• Employer-Paid Life Insurance 
• 401(k) after 60 days of employment + competitive match after one year
• Health Savings Account and Flexible Spending Account
• Great discount programs in automotive, technology, and more
• Education Assistance is available for job-related courses to further your education, with up to 100% paid tuition for maintenance-related coursework and certifications
• Career Advancement Opportunities
• Teammate Assistance Program (TAP) which offers professional assistance for Counseling, Financial, Legal, and Family services

Steel Technologies is a safety-sensitive workplace. All employment offers are contingent upon results of a 10-panel drug screening, including marijuana.

Steel Technologies is an equal opportunity employer and considers all qualified applicants without regard to any classification protected by federal, state and/or local law.