Bilingual Contracts Administrator en Onehealthineers

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes a number of processes and activities during the sales process with respect to an effective administration of proposals and sales orders (incl. Bid Management) for an assigned organizational unit or customer target group, concerning both sales and after-sales processes.

En tant qu’administrateur de contrats bilingue, vous devrez assumer les responsabilités suivantes :

Toutes les activités relatives à l’exécution des contrats de vente et de service de Diagnostics (DX), y compris l’inscription de commandes dans SAP, la création et la tenue à jour des contrats, la facturation, les modifications et les annulations, la clarification, le suivi, l’exécution et la résolution des conflits liés à la facturation.

• Superviser tous les contrats de vente et de service de DX.

• Exercer toutes les activités relatives à la facturation du temps et des matériaux, y compris l’inscription de commandes dans SAP, la clarification, le suivi, l’exécution et la résolution des conflits liés à la facturation.

• Créer et tenir à jour les contrats dans le système SAP.

• Gérer les expéditions et les facturations d’instruments et d’accessoires, y compris l’acquisition de nouveaux stocks, les commandes en souffrance et les articles manquants, les retours et les remplacements.

• Superviser tous les renouvellements de fournitures et les notifications d’expiration aux clients, avec un suivi proactif si nécessaire.

• Facturer le coût par résultat, mener le projet en cours visant à intégrer tous les clients calculant leur coût par résultat à la plateforme de commerce électronique (eLuminate).

• Expédier et transférer les actifs de Siemens Healthineers aux clients (unités de marketing).

• Réapprovisionner les stocks d’instruments et d’accessoires de marketing et de service.

• Réviser et libérer les commandes pour la facturation.

• Régler les conflits liés à la facturation des clients.

• Remplir les états de charge, les documents d’établissement des prix (demande de prix) et les rapports du fournisseur.

• Répondre aux demandes générales des clients.

• Participer aux réunions d’examen des ventes.

• Contribuer à la vérification des projets, au besoin.

• Façonner un environnement de travail collaboratif avec le personnel sur le terrain.

• Numériser et automatiser tous les processus. Exécuter l’ensemble de l’étendue des travaux techniques, la gestion de projets, la documentation et les tests SAP, au besoin.

• Gérer les demandes ponctuelles, au besoin.

Ce poste vous conviendra si vous avez de l’expérience et de l’intérêt concernant les éléments ci-dessous, et si vous souhaitez faire progresser votre carrière chez Healthineers. Vous devrez effectuer les tâches et posséder les caractéristiques suivantes :

• Capacité à résoudre efficacement des problèmes

• Esprit analytique et minutieux

• Capacité à travailler efficacement en équipe

• Capacité à gérer plusieurs échéances serrées

Compétences requises pour réussir dans le cadre de ce poste :

• Études postsecondaires en administration des affaires, en finances ou dans un domaine connexe

• Au moins 2 ans d’expérience en administration des contrats et en facturation des clients

• Bilinguisme (français/anglais)

• Excellentes habiletés en communication, à l’oral et à l’écrit, en français et en anglais

• Excellent sens de l’organisation et grand souci du détail

• Grande efficacité en gestion du temps

• Expérience avec SAP

• Capacité à faire preuve de flexibilité tout en gérant quotidiennement plusieurs tâches concurrentes

• Maîtrise des logiciels Excel, Power BI et Access, et de la suite MS Office 365

As a Bilingual Contracts Administrator you will be responsible for:

All activities pertaining to the execution of Diagnostics (DX) Sales and Service Contracts, including but not limited to: order booking in SAP, creation and maintenance of contracts, billings, amendments and cancellations, clarification, follow-up, execution and dispute resolution of billings.

• Overseeing all DX Sales and Service Contracts

• All activities pertaining to time and material billings, including but not limited to order booking in SAP, clarification, follow-up, execution and dispute resolution of billings

• Contract creation and maintenance in SAP system

• Managing instrument/accessory shipments and billings, including the acquisition of new stock, backorders and missing items, returns and replacements

• Overseeing all supplies renewals and expiry notifications to customers, with pro-active follow-up as required

• CPR billings, lead the on-going project to onboard all CPR customers to e-commerce platform (eLuminate)

• Shipping/Transferring Siemens Healthineers assets to customers (Marketing units)

• Replenishment of Marketing and Service instrument/accessory inventory

• Billing block review and release

• Customer pricing disputes

• Completing vendor load sheets, pricing documents (demande de prix), and reports

• General Customer requests

• Participating in Sales reviews meetings

• Project Audit Support as required

• Developing collaborative environment with field

• Digitalizing and automating all processes Execute all technical scope of work, project management, documentation, SAP Testing, as required

• Handling ad-hoc requests, as needed

This position will suit you best if what is below sounds familiar and appealing to you, in addition to wanting to develop your career with Healthineers. You will have/be:

• Capabilities to problem solve effectively

• Analytical and detail oriented

• Ability to work effectively in a team environment

• Ability to manage tight and multiple deadline

Required skills to have for success in this role:

• Post-Secondary education in business, finance or related discipline

• 2+ years of experience with contract administration and customer invoicing

• Bilingualism French/English

• Strong communication skills both verbal and written in French/English

• Highly organized and strong attention to details

• Very efficient time management skills

• SAP experience

• Ability to be flexible while managing multiple competing tasks daily

• Proficient in Excel and Power BI, Access and MS Office 365

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.

The base pay range for this position is:

Min $54,500 - Max $101,500

Equal Employment Opportunity Statement: Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Accessibility: Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here.  If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.     

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